Care Coordinator II

Centene Corporation; Council Bluffs (IA); Hybrid; USD 25,000 - 39,000; Full time

Job summary

Centene Corporation in Iowa seeks a hybrid-remote Care Management role to engage members by phone or home visits, coordinate care plans with providers, and document services to ensure continuity of care and member satisfaction. The work spans Monona, Harrison, Shelby, Audubon, Pottawattamie, Cass, Mills, Montgomery, Adams, Fremont, Page and Taylor counties with up to 50% travel.

Preference for residents of Pottawattamie, Cass, Harrison or Mills; bilingual in Spanish and English.

Qualifications

• Requires a High School diploma or GED.
• Requires 1 - 2 years of related experience.
• Fluency in Spanish and English is preferred.
• Preference for residents in specific Iowa counties.
• Travel up to 50% within coverage area.

Responsibilities

• Provide outreach to members via phone or home visits to discuss care plans and next steps.
• Coordinate care activities with providers, community partners, and caregivers.
• Assist with member inquiries related to care plans and services.
• Document member care needs and maintain records per regulatory requirements.
• Identify needs and refer to Care Manager or community resources.

Skills

Spanish fluency

Bilingual English/Spanish

Case management

Education

High School diploma or GED

Job description

Position Purpose:

Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

Key Details:

This hybrid-remote role involves telephonic outreaches and field visits to homes, shelter, hospitals, and substance use facilities generally within these Iowa Counties - Monona, Harrison, Shelby, Audubon, Pottawattamie, Cass, Mills, Montgomery, Adams, Fremont, Page and Taylor. The travel is up to 50% within the coverage area. Preference will be given to applicants who (1) reside in either Pottawattamie (ideally), Cass, Harrison, or Mills County. (2) Fluency in Spanish and English and experience in case management, managed care is a plus. The schedule is Monday through Friday, 8-5 PM CT.

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
• May support performing service assessments/screenings for members and documenting the member’s care needs
• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
• Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
• Provide education on benefits and resources available
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience:

Requires a High School diploma or GED.
Requires 1 - 2 years of related experience

Pay Range: $17.84 - $28.02 per hour

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act