Care Coordinator II

Centene Management Company LLC; Iowa; Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work schedules (remote/field/

Job summary

Centene Management Company LLC is seeking a hybrid-remote Care Engagement role in Iowa. You will perform member outreach via phone and home visits, coordinate care plans with providers and caregivers, and document activities to ensure continuity and satisfaction.

Preference for bilingual Spanish/English candidates and 50% travel within listed counties. Requires a high school diploma and 1–2 years of related experience.

Qualifications

• Fluency in Spanish and English is preferred.
• 1–2 years of related experience in care management or designated support roles.

Responsibilities

• Outreach to members by phone or home visits to discuss care plans and next steps.
• Coordinate care activities with providers, partners, and caregivers to ensure continuity of care.
• Respond to inquiries about care plans and assist with education on benefits and resources.
• Document member interactions and care needs, ensuring regulatory compliance.
• Identify referral needs to Care Manager or community organizations.

Skills

Bilingual Spanish/English

Care management experience

Education

High School diploma or GED

Job description

Position Purpose

Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

Key Details

This hybrid-remote role involves telephonic outreaches and field visits to homes, shelter, hospitals, and substance use facilities generally within these Iowa Counties - Monona, Harrison, Shelby, Audubon, Pottawattamie, Cass, Mills, Montgomery, Adams, Fremont, Page and Taylor. The travel is up to 50% within the coverage area. Preference will be given to applicants who (1) reside in either Pottawattamie (ideally), Cass, Harrison, or Mills County. (2) Fluency in Spanish and English and experience in case management, managed care is a plus.

Responsibilities

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
• May support performing service assessments/screenings for members and documenting the member’s care needs
• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
• Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
• Provide education on benefits and resources available
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience

• Requires a High School diploma or GED.
• Requires 1 – 2 years of related experience

Pay Range

$17.84 - $28.02 per hour

About Centene

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Benefits

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Equal Opportunity Employer

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

Values

We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.