Care Coordinator II

Arkansas Total Care; Arkansas; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work arrangements (remote,hyb

Field or office schedules

Job summary

Arkansas Total Care is seeking a field-based care coordinator to support members across Phillips, Monroe, and Lee Counties, AR. You will engage members by phone or home visits, discuss care plans, and coordinate with providers and caregivers to adapt plans as needed.

You will document needs, communicate with care teams, and educate members on benefits and resources, while traveling about 30% of the time.

Qualifications

• Requires a High School diploma or GED.
• 1–2 years of related experience.
• Bachelor's degree in social science/health-related field OR HS diploma with relevant care coordination experience.

Responsibilities

• Outreaches to members by phone or home visits to discuss care plans and next steps.
• Coordinate care activities with providers, partners, and family caregivers.
• Address member inquiries and assist with care plan documentation.
• Communicate with care managers and practitioners to ensure continuity of care.
• Support assessments and document member care needs as appropriate.
• Maintain member records per regulatory standards and distribute as needed.
• Follow policies and identify referrals to Care Manager or community resources.
• Provide education on benefits and resources; perform other duties as assigned.

Skills

Care coordination

Member outreach

Documentation

Interpersonal communication

Team collaboration

Education

High School diploma or GED

Bachelor's degree in social science/health-related field

Job description

Position Purpose:

Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities.

Key Details

This field-based role serves members throughout Phillips, Monroe, and Lee Counties, Arkansas. Candidates must reside within one of the assigned counties to effectively support the membership and meet travel requirements.

• Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
• Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
• Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
• Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
• May support performing service assessments/screenings for members and documenting the member’s care needs
• Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
• Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
• Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
• Provide education on benefits and resources available
• Performs other duties as assigned.
• Complies with all policies and standards.

Education/Experience

Requires a High School diploma or GED.

Requires 1 – 2 years of related experience.

License/Certification

• For Florida-Sunshine Health Plan - All interactions with members are done telephonically.
• For Arkansas Total Care plan - Bachelor's degree in social science/health-related field or a high school diploma with at least one (1) year of experience coordinating care for developmentally or intellectually disabled clients or behavioral health clients. This position is designated as safety sensitive in Arkansas and requires a driver's license, child and adult maltreatment check (before hire and recurring), and a drug screen (at time of hire and recurring). Must reside in AR or border city. Travel: 30%. required

Pay Range

$17.84 - $28.02 per hour

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including:

• competitive pay
• health insurance
• 401K and stock purchase plans
• tuition reimbursement
• paid time off plus holidays
• flexible approach to work with remote, hybrid, field or office work schedules

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.