Care Management Support Coordinator II_Home Adaptations

Centene Corporation; Pennsylvania; Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Remote work options

Comprehensive benefits

Job summary

Centene Corporation in Pennsylvania is seeking an administrative support specialist to assist care management through member outreach, inbound call handling, and scheduling of services for members and providers.

You will maintain non-clinical member records, support onboarding, and connect members to health plan and community resources while ensuring compliance with state regulations. This role offers flexible work arrangements and a comprehensive benefits package.

Qualifications

• Requires strong communication and organizational skills.
• Experience in customer service or call center environments is preferred.
• Ability to manage non-clinical member records and respond to inquiries.

Responsibilities

• Perform outreach to members via phone to support care plan steps and scheduling.
• Answer inbound calls and resolve issues for members, providers, and staff.
• Document and maintain non-clinical member records per state and regulatory guidelines.
• Assist with member onboarding, welcome letters, and distribution of program materials.
• Provide referrals to health plan and community resources to address Social Determinants of Health (SDOH) needs.

Skills

Customer service

Communication

Phone support

Documentation

Education

High School diploma or GED

Job description

Position Purpose: Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

• Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service
• Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service
• May apply working knowledge of assigned health plan(s) activities and resources
• Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols
• Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship
• Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed
• Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED
Requires 1 – 2 years of related experience

Pay Range: $17.84 - $28.02 per hour

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act