Care Management Support Coordinator II_Home Adaptations

Centene Corp.; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401K

Tuition reimbursement

Paid time off

Job summary

Centene Corp. in the United States is seeking an Administrative Care Coordination support role to assist with outreach to members, answer inbound calls, and schedule services.

This position acts as a contact point for members, providers, and staff to resolve issues and document member records in line with current state and regulatory guidelines. You will support care plan steps, connect members to health plan resources, and assist with onboarding and day-to-day administrative duties.

Qualifications

• Prior experience in member-facing healthcare or customer service is beneficial.
• Ability to navigate benefits and health plan resources.
• Strong communication and problem-solving skills.

Responsibilities

• Conduct member outreach via phone to support care plan steps.
• Answer inbound calls and respond to member/provider inquiries.
• Schedule services and coordinate with care teams and providers.
• Assist with member onboarding, welcome letters, and program education materials.
• Document and maintain non-clinical member records per state/regulatory guidelines.
• Refer members to community resources to address social determinants of health (SDOH).
• Support ongoing education for members and providers and ensure policy compliance.

Skills

Customer service

Communication skills

Record keeping

Care coordination

Education

High School diploma or GED

Job description

Position Purpose: Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines. Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service

Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service

May apply working knowledge of assigned health plan(s) activities and resources

Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols

Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship

Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed

Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs

Performs other duties as assigned

Complies with all policies and standards

Education/Experience: Requires a High School diploma or GED

Requires 1 - 2 years of related experience

Pay Range: $17.84 - $28.02 per hour

At Centene, we connect people to the care they need to live healthier lives - and the work you do here makes that impact real every day. You'll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It's work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law , including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act