Care Coordinator I or II

Sea Mar Community Health Centers; Puyallup (WA); On-site; USD 30,141 - 31,175; Full time

Benefits offered by this job

Medical, Dental, and Vision coverage

Paid time off starting at 24 days per year

401(k)/Retirement options

Job summary

Sea Mar Community Health Centers in Puyallup is seeking a Care Coordinator I or II to enhance patient-centered care for individuals with chronic conditions. This full-time role includes responsibilities such as identifying care gaps, engaging with diverse patients, and facilitating team meetings.

The ideal candidate will possess strong critical thinking, interpersonal skills, and be able to work in a multi-cultural environment. The position offers a comprehensive benefits package including medical, dental, and paid time off.

Qualifications

• Ability to work independently and prioritize tasks.
• Experience in a community health setting or family practice.
• Must obtain CPR certification within 90 days of hire.

Responsibilities

• Engage with care team to address patients' clinical and social needs.
• Monitor adherence to care plans and document outcomes.
• Organize monthly Health Home meetings and facilitate discussions.

Skills

Organizational skills

Critical thinking

Interpersonal skills

Medical terminology knowledge

Education

Medical Assistant Training or equivalent experience

LPN or BA/BS/BSW in a health-related field

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community‑based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services.

Sea Mar is a mandatory COVID‑19 and flu vaccine organization.

Care Coordinator I or II

Hourly Rate: $21.88 - $22.63

Position Summary

The Care Coordinator is a full‑time member of a clinical care team at our Puyallup Medical Clinic, responsible for enhancing quality and patient‑centered care by identifying gaps in care for patients with chronic conditions and/or mental health needs. The coordinator engages in daily huddles, medication management, insurance access, preventive health identification, and self‑management goal setting using motivational interviewing skills. Strong computer skills are necessary to track patient adherence with their plan of care in electronic charts. The position also facilitates team meetings and requires effective organizational and communication skills.

Duties and Responsibilities

• Participate in morning huddles to anticipate the patient’s clinical, social and behavioral health needs
• Work with the care team to identify gaps in care and resolve them using process improvement strategies
• Provide brief interventions at point of care to assist patients with management of their chronic illness, address any social needs and link patients to behavioral health
• Advocate for patient services with community, social service, and medical providers
• Participate and coordinate care transitions for patients who have been seen in an emergency room and/or have been discharged from a hospital/long‑term care facility
• Track patient’s adherence with plan of care in electronic or paper charts and communicate outcomes and recommendations to the primary care provider
• Function as a point person within the clinic care team regarding chronic disease management and improvement activities to improve clinical quality measures
• Organize monthly Health Home meetings by working with the Clinic Operations Team/Clinic Manager, create the agenda and help facilitate the meeting
• Collaborate with clinical care team to improve Patient‑Centered Medical Home processes and provide documentation demonstrating performance
• Review the medical record for quality and utilization indicators according to the Quality Improvement Plan
• Generate reports for care teams to identify areas of improvement and monitor sustainability of each quality measure

Other duties assigned as needed.

Qualifications and/or Experience

• Must be able to work independently, prioritize workload, and meet deadlines
• Must have critical thinking skills and maintain confidentiality
• Excellent organizational skills and ability to handle a variety of tasks simultaneously
• Knowledge of medical terminology and/or behavioral health topics
• Strong decision making and prioritization skills
• Ability to work respectfully and professionally with the community, patients, families and staff
• Able to work effectively in a multi‑cultural environment with a diverse population
• Sympathetic, mature, responsible, and reliable
• Strong patient engagement, interpersonal, and communication skills and ability to establish a therapeutic relationship with the patient

Education, Certificates, Licenses, and Registrations

• For Care Coordinator I, must have Medical Assistant Training with at least one year of experience in a community health setting or family practice, or at least one year of equivalent experience. Current licensure is not required for this position.
• For Care Coordinator II, must be an LPN with experience in ambulatory care and/or have a BA/BS/BSW in a health‑related field with one year of experience working in community health, or, 4 years of equivalent experience. The LPN does not have to have an active license; this is a non‑licensed position.
• This position must obtain CPR within 90 days of hire date and is required to maintain current CPR throughout employment.
• NCQA (National Committee for Quality Assurance) Certification is a plus.
• Valid WA State Driver’s License and proof of liability insurance.

What We Offer

• Medical, Dental, Vision, and Prescription coverage
• Life Insurance, Long Term Disability, and EAP (Employee Assistance Program)
• Paid‑time‑off starting at 24 days per year plus 10 paid holidays

We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

Sea Mar is an Equal Opportunity Employer. This position is represented by Office and Professional Employees International Union (OPEIU).

Posted 02/25/2025. External candidates are considered after 02/28/2025.