Care Coordinator II

Sea Mar Community Health Centers; Lynnwood (WA); On-site; USD 63,369,600 - 66,124,800; Full time

Benefits offered by this job

Medical, Dental, Vision, Prescription

401(k) / Retirement options

Paid time off 24 days + 10 holidays

Job summary

Sea Mar Community Health Centers in Lynnwood is seeking a Full-time Care Coordinator II to coordinate care for patients with chronic conditions and behavioral health needs, in a clinic setting. The role involves attending daily huddles, identifying patient needs, and providing point-of-care services to enhance quality and patient-centered care.

The position offers an hourly rate of $22.63 and requires collaboration with the Clinical Care Team, with responsibilities including care transitions,

Qualifications

• Ability to work independently and meet deadlines.
• Confidentiality and professional ethics.
• Strong organization and multitasking.
• Knowledge of medical terminology and behavioral health.
• Effective communication with diverse populations.
• Spanish language ability preferred.

Responsibilities

• Participate in morning huddles to identify patient needs.
• Coordinate care and resolve gaps using process improvement.
• Provide brief interventions at point of care for chronic illness.
• Advocate for patient services with community providers.
• Coordinate care transitions after discharge.
• Track adherence and report outcomes to PCP.
• Lead monthly Health Home meetings.
• Collaborate to improve Patient-Centered Medical Home processes.
• Review records for quality indicators.
• Generate reports to identify improvement areas.
• Other duties as assigned.

Skills

Bilingual in Spanish

Customer service

Time management

Communication skills

Interpersonal skills

Analytical skills

Education

LPN with ambulatory care experience

BA/BS/BSW in health-related field with one year community health experience

4 years equivalent experience

Must obtain Basic Life Support (BLS) CPR within 90 days of hire

NCQA Certification a plus

Valid Washington State Driver’s License

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Sea Mar Community Health Centers, a Federally Qualified Health Center founded in 1978, provides comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latino communities in Washington State. The organization serves all persons regardless of race, ethnicity, immigration status, gender, sexual orientation, or ability to pay.

Sea Mar is a mandatory COVID-19 and flu vaccine organization

Position Summary

Full-time Care Coordinator II position at Lynnwood Medical Clinic. Responsible for coordination of care for patients with chronic conditions and behavioral health needs at point of care. Works with Clinical Care Team, attends daily huddles, identifies patient needs per protocols, provides point-of-care services, and enhances quality and patient-centered care.

Hourly Rate: $22.63

Duties and Responsibilities

• Participate in morning huddles to anticipate patient clinical, social and behavioral health needs.
• Work with care team to identify gaps in care and resolve them using process improvement strategies.
• Provide brief interventions at point of care to assist patients with chronic illness management, address social needs and link to behavioral health.
• Advocate for patient services with community, social service and medical providers.
• Coordinate care transitions for patients discharged from emergency or hospital/long‑term care facilities.
• Track patient adherence to plan of care in electronic or paper charts and communicate outcomes to primary care provider.
• Serve as point person within clinic care team for chronic disease management and improvement activities to improve clinical quality measures.
• Organize and facilitate monthly Health Home meetings with Clinic Operations Team/Manager.
• Collaborate with clinical care team to improve Patient‑Centered Medical Home processes and document performance.
• Review medical records for quality and utilization indicators per Quality Improvement Plan.
• Generate reports for care teams to identify improvement areas and monitor sustainability of each quality measure.
• Other duties as assigned.

Qualifications and Experience

• Work independently, prioritize workload and meet deadlines.
• Critical thinking skills and maintain confidentiality.
• Excellent organizational skills, able to handle multiple tasks simultaneously.
• Knowledge of medical terminology and behavioral health topics.
• Strong decision‑making and prioritization skills.
• Work respectfully and professionally with community, patients, families and staff.
• Effective in a multi‑cultural environment with diverse population.
• Sympathetic, mature, responsible, reliable.
• Strong patient engagement, interpersonal and communication skills; establish therapeutic relationships.

Knowledge, Skills and Abilities

• Knowledge of the Patient‑Centered Medical Home model and motivational interviewing skills a plus.
• Knowledge of evidence‑based standards of care for chronic conditions and behavioral health issues.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook.
• Ability to utilize and document relevant patient information in Electronic Health Record.
• Knowledge of community resources.
• Work in a fast‑paced community health care setting.
• Analytical and problem‑solving in multidisciplinary team and independently.
• Deal effectively with difficult people and situations.
• Communicate effectively with diverse communities.
• Time management and task prioritization.
• Analyze patient care data.
• Identify client learning needs and assess knowledge, skill level and readiness for learning.
• Maintain privacy and security of sensitive confidential information per local, state and federal privacy requirements.
• Excellent communication and customer service skills.
• Critical thinking skills.
• Understand and implement process improvement activities.
• Bilingual in Spanish strongly preferred; other language skills considered.

Education, Certifications and Licensure

• LPN with ambulatory care experience or BA/BS/BSW in health‑related field with one year community health experience, or 4 years equivalent experience. LPN license not required.
• Must obtain Basic Life Support (BLS) CPR within 90 days of hire and maintain it.
• NCQA Certification a plus.
• Valid Washington State Driver’s License and proof of liability insurance.

Benefits

• Medical, Dental, Vision, Prescription coverage.
• Life Insurance, Long‑Term Disability, EAP.
• Paid time off starting at 24 days per year + 10 paid holidays.
• 401(k) / Retirement options.

Equal Opportunity Statement

Sea Mar is an Equal Opportunity Employer.

Union Representation

This position is represented by Office and Professional Employees International Union (OPEIU).