Care Coordinator I - Intake

MEDI TRANS LLC; Pompano Beach (FL); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Training program and careerdevelopment

Job summary

MTI America is seeking a Care Coordinator I for intake in Florida. You will deliver high-quality, white-glove service to injured workers, clients, providers, and partners through referrals and service delivery.

The role emphasizes accuracy, empathy, and strong multi-system coordination in a fast-paced healthcare setting. Responsibilities include processing referrals, coordinating scheduling and authorizations, obtaining written approvals, and maintaining precise documentation.

Qualifications

• High school diploma or equivalent.
• Minimum of two years in healthcare scheduling or care coordination.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills and attention to detail.
• Experience with Microsoft Office and case-management systems.

Responsibilities

• Serve as a primary contact for referrals, inquiries, and service requests.
• Process and coordinate referrals for medical products and services.
• Confirm demographic information and scheduling needs with injured workers.
• Provide timely updates on referral status and service delivery.
• Coordinate scheduling, authorizations, and follow-up activities.
• Identify and engage vendor partners based on requirements.
• Obtain quotes and secure written authorization for services.
• Communicate with stakeholders regarding referrals and billing information.
• Enter claim and referral information accurately into systems.
• Maintain complete, professional case notes throughout the referral lifecycle.
• Ensure documentation accuracy before submission or closure.
• Deliver excellent customer service with empathy and professionalism.

Skills

Multitasking

Communication

Attention to detail

Problem solving

Data entry

Customer service

Empathy

Time management

Education

Associate degree or higher

High school diploma or equivalent

Tools

Microsoft Office

Database or case-management systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full-time Regular US

6 days ago Requisition ID: 1278

Salary Range: $18.00 To $21.00 Annually

We’ve been helping people get back to work and life since 1992

Job Title: Care Coordinator I

Salary Range: $18-21

Department: Intake

Reports To: Operations Manager Location: Remote Job Type: Full-Time FLSA Status: Non-Exempt

Hybrid and on-site work in Pompano Beach Florida

As a Care Coordinator I – Intake at MTI America, you will provide high-quality, “white glove” customer service to injured workers, clients, providers, and vendor partners throughout the referral and service-delivery process.

The Care Coordinator is responsible for processing referrals, coordinating medical products and services, communicating referral status and updates, obtaining required information and authorizations, maintaining accurate documentation, and supporting timely service delivery. This role requires strong attention to detail, sound judgment, empathy, and the ability to manage multiple priorities, communication channels, and systems in a fast-paced healthcare environment.

• Serve as a primary point of contact for referrals, inquiries, and service requests from injured workers, clients, providers, claims adjusters, nurse case managers, and vendor partners.
• Process and coordinate referrals for medical products and services in accordance with established workflows, client requirements, state regulations, and applicable workers’ compensation guidelines.
• Contact injured workers regarding new and existing referrals to confirm demographic information, scheduling needs, referral details, and other required information.
• Provide timely updates regarding referral status and the delivery of medical products and services.
• Coordinate scheduling, authorizations, service delivery, and follow-up activities based on detailed referral specifications and established processes.
• Identify and procure appropriate vendor partners based on the products or services requested and applicable network requirements.
• Obtain and communicate quotes to clients as needed and follow up to secure required written authorization for medically necessary products or services.
• Communicate with vendor partners, claims adjusters, nurse case managers, providers, and other stakeholders regarding new and existing referrals.
• Confirm required and relevant billing information is complete and aligned with established workflow and billing processes.
• Accurately enter verbal and written claim and referral information into company systems in accordance with internal and external customer requirements.
• Maintain complete, concise, accurate, and professional case notes and documentation throughout the referral lifecycle.
• Review documentation for accuracy and completeness prior to submission, billing, or referral closure.
• Provide excellent customer service and demonstrate empathy when assisting injured workers, clients, providers, and other callers.
• Work toward first-contact resolution whenever possible and appropriately escalates issues requiring additional support.
• Manage multiple priorities, systems, and communication channels simultaneously while meeting established deadlines and service expectations.
• Meet or exceed established departmental performance and quality competencies.
• Collaborate effectively with internal teams and external partners to resolve service issues and support positive outcomes.
• Perform other duties as assigned based on business needs.

Required Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of experience in healthcare network scheduling, patient care scheduling, medical service coordination, or a related healthcare environment; an equivalent combination of education and relevant experience may be considered.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills.
• Strong attention to detail and ability to maintain accurate documentation.
• Sound judgment, critical-thinking, and problem-solving abilities.
• Ability to work across multiple communication channels and systems simultaneously.
• Proficiency with Microsoft Office and database or case-management systems.
• Experience in workers’ compensation, managed care, claims management, or medical coordination.
• Knowledge of medical terminology and healthcare processes.
• Understanding of claims management and authorization processes.
• Experience coordinating medical products, services, or durable medical equipment.
• Associate degree or higher.

Customer Service & Relationship Management

Referral Coordination & Follow-Through

Data Entry & Documentation

Problem-Solving & Critical Thinking

Attention to Detail & Accuracy

Adaptability & Multitasking

Effectively works across multiple systems and communication channels while adapting to changing priorities and service needs.

Work Environment & Physical Requirements

• Position may be remote, hybrid, or on-site based on business needs and position assignment.
• Ability to work at a computer workstation for extended periods.
• Ability to work effectively in a virtual environment when assigned remotely.
• Reliable attendance and availability during the assigned work schedule are essential.
• MTI America has been helping people get back to work and life since 1992. We offer a stable and consistent work environment, whether working in-office or virtually, along with:
  • A comprehensive training program designed to support employee and customer success.
  • Dedicated support from managers and mentors.
  • Career development and promotional opportunities.
  • Health, dental, and vision insurance.
  • 401(k) with company match.
  • Paid time off and holidays.

Diversity, Equity & Inclusion Statement

MTI America is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

MTI America

We’ve been helping people get back to work and life since 1992

Job Title: Care Coordinator I

Salary Range: $18-21

Department: Intake

Reports To: Operations Manager Location: Remote Job Type: Full-Time FLSA Status: Non-Exempt

Hybrid and on-site work in Pompano Beach Florida

Position Summary

As a Care Coordinator I – Intake at MTI America, you will provide high-quality, “white glove” customer service to injured workers, clients, providers, and vendor partners throughout the referral and service-delivery process.

Key Responsibilities

• Serve as a primary point of contact for referrals, inquiries, and service requests from injured workers, clients, providers, claims adjusters, nurse case managers, and vendor partners.
• Process and coordinate referrals for medical products and services in accordance with established workflows, client requirements, state regulations, and applicable workers’ compensation guidelines.
• Contact injured workers regarding new and existing referrals to confirm demographic information, scheduling needs, referral details, and other required information.
• Provide timely updates regarding referral status and the delivery of medical products and services.
• Coordinate scheduling, authorizations, service delivery, and follow-up activities based on detailed referral specifications and established processes.
• Identify and procure appropriate vendor partners based on the products or services requested and applicable network requirements.
• Obtain and communicate quotes to clients as needed and follow up to secure required written authorization for medically necessary products or services.
• Communicate with vendor partners, claims adjusters, nurse case managers, providers, and other stakeholders regarding new and existing referrals.
• Confirm required and relevant billing information is complete and aligned with established workflow and billing processes.
• Accurately enter verbal and written claim and referral information into company systems in accordance with internal and external customer requirements.
• Maintain complete, concise, accurate, and professional case notes and documentation throughout the referral lifecycle.
• Review documentation for accuracy and completeness prior to submission, billing, or referral closure.
• Provide excellent customer service and demonstrate empathy when assisting injured workers, clients, providers, and other callers.
• Work toward first-contact resolution whenever possible and appropriately escalates issues requiring additional support.
• Manage multiple priorities, systems, and communication channels simultaneously while meeting established deadlines and service expectations.
• Meet or exceed established departmental performance and quality competencies.
• Collaborate effectively with internal teams and external partners to resolve service issues and support positive outcomes.
• Perform other duties as assigned based on business needs.

Required Qualifications

• High school diploma or equivalent.
• Minimum of two (2) years of experience in healthcare network scheduling, patient care scheduling, medical service coordination, or a related healthcare environment; an equivalent combination of education and relevant experience may be considered.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills.
• Strong attention to detail and ability to maintain accurate documentation.
• Sound judgment, critical-thinking, and problem-solving abilities.
• Ability to work across multiple communication channels and systems simultaneously.
• Proficiency with Microsoft Office and database or case-management systems.

Preferred Qualifications

• Experience in workers’ compensation, managed care, claims management, or medical coordination.
• Knowledge of medical terminology and healthcare processes.
• Understanding of claims management and authorization processes.
• Experience coordinating medical products, services, or durable medical equipment.
• Bilingual English/Spanish.
• Associate degree or higher.

Skills Descriptions

Customer Service & Relationship Management

Builds rapport with injured workers, clients, providers, and vendor partners while delivering responsive, empathetic, and professional service.

Communication & Active Listening

Clearly communicates information verbally and in writing, listens attentively, and appropriately adapts communication to the needs of different stakeholders.

Referral Coordination & Follow-Through

Effectively manages referrals from receipt through service delivery and closure, ensuring required scheduling, authorizations, documentation, and follow-up activities are completed.

Data Entry & Documentation

Accurately enters, tracks, and maintains sensitive claim, referral, and patient information within company systems.

Problem-Solving & Critical Thinking

Identifies issues, evaluates available information and options, exercises sound judgment, and appropriately resolves or escalates concerns.

Attention to Detail & Accuracy

Ensures case notes, referral information, billing information, documentation, and communications are complete, consistent, and accurate.

Adaptability & Multitasking

Effectively works across multiple systems and communication channels while adapting to changing priorities and service needs.

Work Environment & Physical Requirements

• Position may be remote, hybrid, or on-site based on business needs and position assignment.
• Ability to work at a computer workstation for extended periods.
• Ability to work effectively in a virtual environment when assigned remotely.
• Reliable attendance and availability during the assigned work schedule are essential.

Compensation & Benefits

• MTI America has been helping people get back to work and life since 1992. We offer a stable and consistent work environment, whether working in-office or virtually, along with:
  • A comprehensive training program designed to support employee and customer success.
  • Dedicated support from managers and mentors.
  • Career development and promotional opportunities.
  • Health, dental, and vision insurance.
  • 401(k) with company match.
  • Paid time off and holidays.

Diversity, Equity & Inclusion Statement

MTI America is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This position is Monday through Friday. Availability from 7am EST to 9pm EST