Care Coordinator I, II, & III

TeleMed2U Inc.; Austin, Northern (TX, KY); Hybrid; USD 2,066,000 - 3,031,000; Full time

Job summary

TeleMed2U Inc. provides telemedicine services with an emphasis on both virtual and in-person patient care.

In this role, you will schedule visits, check patients in and out, collect payments, and obtain medical records within EMR systems, ensuring timely access and accurate data. Ideal candidates have a High School diploma or GED, Medical Assistant certification, EMR proficiency, and strong communication skills; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or GED required.
• Active Medical Assistant certification required in some states.
• Experience utilizing an EMR/EHR.
• Telemedicine experience a plus.
• Bilingual English/Spanish a plus.

Responsibilities

• Proficient entry of patient demographic and medical data into EMR.
• Answers incoming calls and responds to voicemails.
• Schedules patient appointments in EMR and confirms details.
• Verifies insurance eligibility and collects co-pays.
• Maintains confidentiality of medical, personal, and financial information.
• Leads training for new team members and supports supervisors.

Skills

Bilingual English/Spanish

Medical terminology

Communication skills

Time management

Team collaboration

Critical thinking

Adaptability

Education

High school diploma or GED

Medical Assistant Certification

Tools

EMR/EHR

MS Office

Job description

TeleMed2U is a leading multi-specialty telemedicine practice with an expansive network of board-certified specialist providers whose expertise spans twenty-three medical specialties and sub-specialty fields. At its core, TeleMed2U is an innovative technology enabled services company. TeleMed2U has developed a cutting-edge portfolio of tele medicine technologies and solutions that will revolutionize care delivery and drive better patient outcomes across in-patient and out-patient settings. Through use of technology, our company has been built to serve the increasing demand for specialty care stemming from evolving needs amongst primary care providers, health plans and patients directly.

Brief Overview:

Coordinates a variety ofadministrative and clinical support tasks for virtual & in-personpatients, including, but not limited to, scheduling visits, thechecking in/out of patients, collection of funds for service, followup calls, and obtaining medical records. Accurate and completepatient demographic information in Electronic Medical Record (EMR).Adheres to timely access standards for new patient referrals, alongwith ensuring all new and follow-up appointments are scheduled inaccordance with company protocol.

Job Responsibilities:

• Proficient entry of patient demographic and medical data into medical EMR.
• Answers incoming calls.
• Timely response to voice mail messaging.
• Schedules patient appointments in EMR.
• Informs patient to provide any relevant medical records.
• Verifies patient insurance eligibility and verification.
• Collects co-payments and outstanding balances, as applicable.
• Consistently meets established productivity, schedule adherence, and quality standards.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Ability to problem solve patient concerns.
• Other duties as directed.
• All Care Coordinator I responsibilities
• Serve as a liaison for training new team members
• Assist with problem solving and resolving patient concerns
• All Care Coordinator I & II responsibilities
• Leads and is accountable for new team member training and development for 30-, 60-, & 90-day expectations
• Support Clinical Operations Managers and Directors in various responsibilities
• Serves as a team lead to disseminate updates on a routine basis.
• Foster overall team productivity
• Set team goals for daily, weekly, & monthly objectives

Qualifications:

• Bilingual (English/Spanish) a plus
• Knowledge of medical terminology
• Proficient with computer and Windows PC applications
• Proficient with MS Office required (Word, Excel, Outlook, Teams)
• Ability to perform standard clinical processes according to established protocols, within the Medical Assistant scope of work
• Possess and demonstrate a positive attitude
• Strong interpersonal, oral and written communication skills.
• Strong organizational and time management skills.
• Ability to understand and carry out written or oral instructions
• Ability to work independently and report remotely to your supervisor
• Team player with strong collaboration skills
• Critical thinking skills
• Ability to work in a fast-paced environment
• Ability to demonstrate flexibility in managing diverse tasks and responsibilities

Education/ Experience Required:

• Medical Assistant I:
  • High school diploma or GED required
  • Active Medical Assistant certification required in some states
  • Previous experience utilizing an EMR/EHR
  • Experience in front/back medical office setting environment
  • Telemedicine experience a plus
• Medical Assistant II:
  • Medical Assistant I requirements
  • Minimum 12 months experience at TeleMed2U or equivalent
  • Proficient on all areas of the EMR and can navigate seamlessly and complete most if not all functions
  • Demonstrates cross functional aptitude across most areas of the division
• Medical Assistant III:
  • Medical Assistant I & II requirements
  • Minimum 24 months of experience at TeleMed2U or equivalent
  • Expert in all systems, tools, and EMR functionality, as applicable

Physical Requirements:

• Prolonged periods of desk work and computer usage.
• Ability to lift up to 15 pounds. TeleMed2Uis an equal opportunity employer and is committed to providing aworkplace that is inclusive and free of discrimination. As an EEOemployer, TeleMed2U does not discriminate on the basis of race,color, religion, sex, national origin, age, disability, geneticinformation, or any other status protected by applicable law orregulation. We strive to create a diverse and welcoming environmentfor all employees, where each person is recognized and valued fortheir unique contributions. All employment decisions are based onmerit, business needs, and individual qualifications.

Employee Acknowledgement:

I have received a copy of my job description and understand the responsibilities of my position. I also understand this job description does not imply any specific duration of employment that would erode my at-will status. I know my job duties may be revised or changed at the discretion of TeleMed2U, Inc., based upon their business necessity or my performance. I acknowledge that I can perform the essential functions of the job with or without reasonable accommodation, and if I require reasonable accommodation, I have discussed my needs with TeleMed2U, Inc.