Medical Assistant I, II, & III

TeleMed2U Inc.; Austin, Northern (TX, KY); On-site; USD 22,000 - 33,000; Full time

Job summary

TeleMed2U Inc. is a leading telemedicine provider employing a bilingual Medical Assistant team across multiple specialties. The role supports doctors and patients through administrative and clinical tasks in a fast-paced telemedicine setting.

Qualifications include a high school diploma, EMR/EHR experience, and proficiency with MS Office. Remote work is possible with strong collaboration to ensure patient care quality.

Qualifications

• High school diploma or GED required; certification preferred in some states.
• Active Medical Assistant certification required in some states.

Responsibilities

• Accurate entry of patient demographic/medical data into EMR.
• Manages patient health information in EMR.
• Collects patient records from various sources as needed.
• Process medication refill requests.
• Prepare charts prior to patient appointment.
• Assist patients with logging into the virtual platform.

Skills

Bilingual (English/Spanish)

Strong interpersonal communication

Team collaboration

Critical thinking

Independent work ability

Adaptability

Education

High school diploma or GED

Active Medical Assistant certification

EMR/EHR experience

Telemedicine experience a plus

Tools

EMR/EHR

MS Office

Windows OS

Job description

TeleMed2U is a leading multi-specialty telemedicine practice with an expansive network of board-certified specialist providers whose expertise spans twenty-three medical specialties and sub-specialty fields. At its core, TeleMed2U is an innovative technology enabled services company. TeleMed2U has developed a cutting-edge portfolio of telemedicine technologies and solutions that will revolutionize care delivery and drive better patient outcomes across in-patient and out-patient settings. Through use of technology, our company has been built to serve the increasing demand for specialty care stemming from evolving needs amongst primary care providers, health plans and patients directly.

Brief Overview:

A Medical Assistant (MA) is responsible for providing administrative support to ensure efficient operation of telemedicine and in office visits. MAs support doctors and patients through a variety of tasks related to patient care management, organization, and communication. The target is to complete all activities accurately, with high quality and in a timely manner.

Job Responsibilities:

• Medical Assistant I:
  • Accurate entry of patient demographic/medical data into medical EMR
  • Manages patient health information in EMR
  • Collects patient records from various sources, as needed
  • Send & follow-up lab and imaging orders to appropriate entity, as needed
  • Confirm submission of prescriptions by provider to pharmacy
  • Process medication refill requests
  • Facilitate completion of requested forms by patient
  • Responsible for addressing primary care physician questions
  • Chart preparation prior to patient’s appointment
  • Submission of patient recommendation letters from post visit plan to the primary care physician
  • Responsible for updating appointment status
  • Manage provider plan post visit
  • Schedules follow up appointments/Reschedules appointments if needed
  • Communicates with providers/patients via company approved platforms
  • Assist patients with logging into virtual platform for appointment
  • Consistently meets established productivity, schedule adherence, and quality standards
  • Manage tasks in EMR, ensuring completion by due date
  • Follows protocols in place for patient records
  • Maintains patient, employee, and clinic confidentiality
  • Process patient prior authorizations, if applicable
  • Cleans, sanitizes, and stocks exam rooms, if applicable
  • May perform in-person medical duties including injections, urinalysis, and handling controlled medications/logs
  • Measure and record vital signs, if applicable
  • Performs other related duties as assigned
• Medical Assistant II:
  • All Medical Assistant I responsibilities
  • Serve as a liaison for training new team members
  • Assist in problem solving and resolving patient concerns
• Medical Assistant III:
  • All Medical Assistant I & II responsibilities
  • Lead new team member training and development for 30-, 60-, 90-day expectations
  • Support Clinical Operations Managers and Directors in various responsibilities
  • Serves as a team lead to disseminate updates on a routine basis
  • Foster overall team productivity
  • Set team goals for daily, weekly, & monthly objectives

Qualifications:

• Bilingual (English/Spanish) a plus
• Knowledge of medical terminology
• Proficient with computer and Windows PC applications
• Proficient with MS Office required (Word, Excel, Outlook, Teams)
• Ability to perform standard clinical processes according to established protocols, within the Medical Assistant scope of work
• Possess and demonstrate a positive attitude
• Strong interpersonal, oral and written communication skills.
• Strong organizational and time management skills.
• Ability to understand and carry out written or oral instructions
• Ability to work independently and report remotely to your supervisor
• Team player with strong collaboration skills
• Critical thinking skills
• Ability to work in a fast-paced environment
• Ability to demonstrate flexibility in managing diverse tasks and responsibilities

Education/ Experience Required:

• Medical Assistant I:
  • High school diploma or GED required
  • Active Medical Assistant certification required in some states
  • Previous experience utilizing an EMR/EHR
  • Experience in front/back medical office setting environment
  • Telemedicine experience a plus
• Medical Assistant II:
  • Medical Assistant I requirements
  • Minimum 12 months experience at TeleMed2U or equivalent
  • Proficient on all areas of the EMR and can navigate seamlessly and complete most if not all functions
  • Demonstrates cross functional aptitude across most areas of the division
• Medical Assistant III:
  • Medical Assistant I & II requirements
  • Minimum 24 months of experience at TeleMed2U or equivalent
  • Expert in all systems, tools, and EMR functionality, as applicable

Physical Requirements:

• Prolonged periods of desk work and computer usage.
• Ability to lift up to 15 pounds. TeleMed2Uis an equal opportunity employer and is committed to providing aworkplace that is inclusive and free of discrimination. As an EEOemployer, TeleMed2U does not discriminate on the basis of race,color, religion, sex, national origin, age, disability, geneticinformation, or any other status protected by applicable law orregulation. We strive to create a diverse and welcoming environmentfor all employees, where each person is recognized and valued fortheir unique contributions. All employment decisions are based onmerit, business needs, and individual qualifications.

Employee Acknowledgement:

I have received a copy of my job description and understand the responsibilities of my position. I also understand this job description does not imply any specific duration of employment that would erode my at-will status. I know my job duties may be revised or changed at the discretion of TeleMed2U, Inc., based upon their business necessity or my performance. I acknowledge that I can perform the essential functions of the job with or without reasonable accommodation, and if I require reasonable accommodation, I have discussed my needs with TeleMed2U, Inc.