Care Coordinator - Families FIRST; Mesa, AZ 85204 (9156)

Terros Health; Mesa (AZ); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) plan with company match

Generous PTO

Bilingual pay differential

Health, dental, vision insurance

Job summary

Terros Health is seeking a Families FIRST - Care Coordinator in Mesa, AZ. This full-time role supports families involved with the Department of Child Safety by coordinating plans, meetings, and services to remove barriers to reunification and self-sufficiency.

You will work with the clinical team, DCS, and community partners, providing resources, monthly goal-setting, and coordinated care across multiple programs. Strong communication and organization are essential.

Qualifications

• An associates degree in human service or behavioral health, and at least three years of related experience in substance abuse or child welfare; or a bachelor’s degree or higher.
• Proficiency using MS Office, especially Excel, Word and Outlook.
• Knowledge of Electronic Health Records; NextGen a plus.
• Excellent oral and written communication skills.
• Working knowledge of the child welfare/child safety system.
• Must have CPR/First Aid certification within 60 days.
• Background check requirements per Terros Health and DCS.
• Valid Arizona driver’s license with 3+ years driving experience.

Responsibilities

• Conduct initial client assessments and document in patient records.
• Develop a Short-Term Plan and ensure AFF services access within 3 business days.
• Coordinate a Service Plan with the team within 15 days of assessment.
• Schedule monthly Service Plan reviews and quarterly updates for DCS submission.
• Attend team meetings (CFT, ART, TDM, SENSE) and related staffing.
• Upload required documents to the designated record-keeping system.
• Monitor random drug testing and coordinate with DCS on missed/positive tests.
• Provide concrete supportive services (housing, utilities, clothing, etc.).
• Collaborate with Recovery Coach to re-engage patients and close cases.

Skills

MS Office (Excel, Word, Outlook)

Oral and written communication

Driver's license & driving policy

Customer/peer interactions

Education

Associates degree in human service or behavioral health

Bachelor’s degree or higher in human service or behavioral health

Tools

NextGen EHR

Job description

Job Details: Job Location: Stapley Drive - Mesa, AZ 85204, Position Type: Full Time, Education Level: Associate's Degree, Travel Percentage: Up to 50% , Job Shift: Day Shift, Job Category: Behavioral Health/Social Work , Terros Health is pleased to share an exciting and challenging opportunity for a Families FIRST - Care Coordinator in at our Stapley Rd Health Center in Mesa, AZ.

Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than five decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

The Families FIRST program at Terros Health assists families involved with the Department of Child Safety. Working as part of a team, the Care Coordinator will impact the lives of families trying to overcome the barrier of substance abuse to reach family reunification and self-sufficiency. This individual will work closely with DCS, the clinical team and other providers to coordinate and help families be successful in their DCS case plans. Part of their responsibility is to provide monthly meetings to assure that goals are being set and achieved. They will also empower families by providing resources and skills to show stability in their homes. The individual will need to be professional, friendly, a self‑starter, organized, and compassionate.

HOPE ~ HEALTH ~ HEALING

Terros Health is hiring a Families FIRST - Care Coordinator at our Stapley Rd Heath Center in Mesa, AZ.

Location: 1111 S Stapley Dr #5060, Mesa, AZ 85204

Full-Time, Employed

Mon - Fri, 9:00am - 5:00pm

Flexible Scheduling

Full Benefits, Including 401K, and Generous PTO/PST.

Additional Language Differential Pay Available!

Under Terros Health’s policies and professional requirements, with oversight from clinical staff, the Families FIRST Care Coordinator works closely with DCS, collaborative partners and other community resources to engage patients and streamline services to remove barriers, alleviate substance use and improve the prospect of family reunification. This position reports to the Manager of Care Coordination

Essential Duties:

• Upon assignment of a new patient, conducts activities as indicated on the “New Client Checklist,” as evidenced by documentation in the patient record.
• Completes a Short-Term Plan with assessed patients to ensure those needing AFF services have access to treatment within three (3) business days after completion of the assessment.
• Conducts a meeting or conference call with the Service Team (patient, family members, DCS worker, and other agencies providing services to the family) to discuss and finalize the Service Plan within 15 days of the comprehensive assessment.
• Schedules and conducts a monthly Service Plan review with the Service Team, to monitor progress, identify completed goals or significant changes, and updates the Service Plan quarterly for submission to the DCS Specialist.
• Participates at the Child & Family Team (CFT), Adult Recovery Team (ART), Team Decision Making (TDM) Meetings, Substance Exposed Newborn Safe Environment (SENSE) Meetings, and DCS/JOBS Case Plan Staffing’s.
• Uploads required documents into DCS’ designated record keeping system within prescribed scope of work timeframes.
• Monitors the random alcohol and drug testing plan for assigned patients, per the AFF Drug Testing Procedures. Coordinates with the DCS Specialist on missed tests, positive tests, and to communicate needed changes to the drug testing plan.
• Provides concrete supportive services based on the needs of the family in achieving sobriety, including, but not limited to car repair, housing assistance, utility assistance, clothing, food, phone, etc.
• In coordination with a Recovery Coach, confirms that outreach and re-engagement activities are conducted, as described in the AFF Program Manual, prior to closing a case.
• Completes required documentation in patient records that conforms to professional practice, state licensing regulations, and company procedures related to Progress Notes, with an expectation to meet Production Metrics.
• Ability to drive to various locations throughout assigned territory to visit and provide services to patients.

Benefits & Wellness

We invest in the health, well-being, and success of our employees and their families by offering comprehensive benefits, wellness resources, and opportunities to grow both personally and professionally

• Multiple medical plan options, including a no-premium plan for employees and their families
• Multiple dental plan options, including orthodontic coverage
• Vision insurance
• Group life and disability insurance
• Pet insurance
• 401(k) plan with company match
• Interest‑free medical line of credit
• Financial education, planning, and support resources
• Monetary company contribution toward eligible benefits
• Bilingual pay differential
• Generous Paid Time Off (PTO) – 3 weeks off in the first year
• Paid Sick Time
• 10 paid holidays annually
• Comprehensive wellness program featuring wellness challenges, activities, and prizes
• Employee Assistance Program (EAP) available to employees and their family members
• Trip Reduction Program
• Ongoing professional growth and career development opportunities, including:
  • Scholarships
  • Clinical supervision
  • Continuing Education Units (CEUs)
  • Tuition discounts through Grand Canyon University, University of Phoenix, and Northern Arizona University (NAU)
• Access to the Working Advantage Employee Discount Program, with savings on:
  • Gym memberships
  • Car rentals
  • Flights, hotels, movie tickets, and more

Qualifications:

• An associates degree in human service or behavioral health field, and at least three years of related experience including working with multi‑problem families in the field of substance abuse, child welfare, or behavioral health; or
• A bachelor’s degree or higher in a human service or behavioral health field.
• Proficiency using the MS Office suite, particularly Excel, Word and Outlook.
• Knowledge in use of Electronic Health Record. NextGen a plus.
• Excellent oral and written communication skills.
• Working knowledge of the child welfare/child safety system.
• Must have or be able to attain CPR/First Aid certification within 60 days of assuming role.
• Must pass background check in accordance with Terros Health and DCS requirements which includes, but is not limited to, no probation or parole within the last 10 years.
• Must be able to pass the Arizona Department of Child Safety Direct Service Central Registry Clearance without any disqualifying events.
• Must have valid Arizona driver’s license, be 22 years of age, with minimum 3 years driving experience and meet requirements of Terros Health’s driving policy.
• Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role.
• Must pass a TB Test.

Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.