Care Coordinator & Client Advocate - Mental Health

Southeastern Integrated Care Llc; Shallotte (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Southeastern Integrated Care Llc in Shallotte, NC, is seeking a Qualified Professional - ACT to provide care under supervision and participate in developing the Person-Centered Plan. You will coordinate with the team, document thoroughly, and help link clients to services and community resources.

The role emphasizes confidentiality, professional communication, and adherence to PCP goals, with responsibilities spanning intake, discharge planning, and 24/7 on-call support for clients and their

Qualifications

• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Develop and update the initial and ongoing Person-Center-Plan.
• Advocate for person and family participation in treatment and goals.
• Support staff under the direction of Team Lead.
• Understand clinical diagnoses relevant to PCP goals.
• Coordinate activities within the PCP under Team Lead.
• Assist with scheduling, linking to community resources, and referrals.
• Provide staff with training on population-specific knowledge and skills.
• Assist discharge planning aligned with service goals.
• Coordinate transitions back to community/home/family from care.
• Participate in 24/7 on-call system; coordinate first response resources.
• Perform duties as requested by Team Lead/Clinical Director.
• Represent the company positively and align with mission.
• Submit documentation accurately and timely.
• Maintain records and report unusual/critical incidents within 24 hours.
• Ensure confidentiality of sensitive information.
• Protect patient privacy and PHI rights.
• Assist with required documentation and reminders (NCTOPPs, PCPs/ITRs, Monthly Summaries).
• Complete Intake Packets for referrals.
• Document all billable encounters in the EMR within 24 hours.
• Perform all other duties and required trainings.

Skills

Confidentiality

Communication skills

Positive attitude

Professionalism

Written and oral communication

Customer service

Office equipment & computer use

Independent & team work

Flexibility

Time management

Advocacy & negotiation

Commitment & adaptability

Education

Bachelor’s in Human Service field with 2 years MH/DD/SAS experience

Bachelor’s in non-Human Services with 4 years MH/DD/SAS experience

RN in North Carolina with 4 years MH/DD/SAS experience

Master’s in Human Services with 1 year MH/DD/SAS experience

Job description

Southeastern Integrated Care Llc in Shallotte, NC, is seeking a Qualified Professional - ACT to provide care under supervision and participate in developing the Person-Centered Plan. You will coordinate with the team, document thoroughly, and help link clients to services and community resources.

The role emphasizes confidentiality, professional communication, and adherence to PCP goals, with responsibilities spanning intake, discharge planning, and 24/7 on-call support for clients and their