Qualified Professional - ACT

Southeastern Integrated Care Llc; Shallotte (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Southeastern Integrated Care Llc in Shallotte, NC, is seeking a Qualified Professional - ACT to provide care under supervision and participate in developing the Person-Centered Plan. You will coordinate with the team, document thoroughly, and help link clients to services and community resources.

The role emphasizes confidentiality, professional communication, and adherence to PCP goals, with responsibilities spanning intake, discharge planning, and 24/7 on-call support for clients and their

Qualifications

• The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Develop and update the initial and ongoing Person-Center-Plan.
• Advocate for person and family participation in treatment and goals.
• Support staff under the direction of Team Lead.
• Understand clinical diagnoses relevant to PCP goals.
• Coordinate activities within the PCP under Team Lead.
• Assist with scheduling, linking to community resources, and referrals.
• Provide staff with training on population-specific knowledge and skills.
• Assist discharge planning aligned with service goals.
• Coordinate transitions back to community/home/family from care.
• Participate in 24/7 on-call system; coordinate first response resources.
• Perform duties as requested by Team Lead/Clinical Director.
• Represent the company positively and align with mission.
• Submit documentation accurately and timely.
• Maintain records and report unusual/critical incidents within 24 hours.
• Ensure confidentiality of sensitive information.
• Protect patient privacy and PHI rights.
• Assist with required documentation and reminders (NCTOPPs, PCPs/ITRs, Monthly Summaries).
• Complete Intake Packets for referrals.
• Document all billable encounters in the EMR within 24 hours.
• Perform all other duties and required trainings.

Skills

Confidentiality

Communication skills

Positive attitude

Professionalism

Written and oral communication

Customer service

Office equipment & computer use

Independent & team work

Flexibility

Time management

Advocacy & negotiation

Commitment & adaptability

Education

Bachelor’s in Human Service field with 2 years MH/DD/SAS experience

Bachelor’s in non-Human Services with 4 years MH/DD/SAS experience

RN in North Carolina with 4 years MH/DD/SAS experience

Master’s in Human Services with 1 year MH/DD/SAS experience

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Qualified Professional - ACT

Full Time Shallotte, NC, US

Summary

The Qualified Professional is responsible for providing care under the supervision of a Team Leader, Program Director/Coordinator, or Clinical Director that will include direct and indirect interventions and participates in the development of the Person-Centered Plan.

Essential Duties and Responsibilities

• Participates in the development of the initial and ongoing update of the Person-Center-Plan.
• Advocate for appropriate participation of person receiving services and family in overall treatment and follow-up monitoring of progress toward meeting treatment goals.
• Serves as support staff for the AP under the direction of the Team Lead.
• Develop and demonstrate a thorough understanding of the clinical diagnosis relevant to the provision of goals in the PCP.
• Coordinates activities within the established Person-Centered Plan (PCP) under the direction of the Team Leader.
• Performs case management functions of assisting with linking and arranging for services and referrals; assists client with scheduling and linkage to community resources, under the direction of the Team Leader.
• Demonstrates ability to provide staff with individual-specific training and training in the knowledge, skill, and abilities required by the population.
• Assists Team Lead with coordination of discharge planning based on goals established at the initiation of service.
• Coordinates service recipient’s transition back into the community/home/family from the type of care
• Participates in a first responder on-call system available to consumers and/or his/her natural support network on a 24/7/365 basis; coordinates “first response” resources according to consumer needs and the PCP.
• Perform duties as requested by the Team Lead or Clinical Director.
• Represent the company in a positive manner, reflective of the company’s mission, at all times.
• Submit all documentation accurately, neatly, and timely.
• Maintaining records and charting each individual and reporting unusual and critical incidents in a professional, timely manner (within 24 hours).
• Ensures confidentiality regarding sensitive and protected information.
• Ensures individual rights to privacy and protected health information for the person supported.
• Assists Team Lead with service, agency, LME/MCO, state and/or federal documentation requirements and timelines such as NCTOPPs, PCPs/ITRs, and reminders relative to Clinical Monthly Summaries, Discharge Summaries, and Aggregate Reports.
• Completes Intake Packets for any of the referrals that the office receives.
• Accurately documents all billable encounters into southeastern Integrated Care’s EMR (electronic medical record) system within 24 hours. Any corrections will be entered within 24 hours of being notified.
• Performs all other duties as reasonably required and assigned.
• In addition, the employee must participate in all required training and education as mandated by the specific service line and clinical coverage policy.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Bachelor’s degree in Human Service field with 2 years full-time, accumulated MH/DD/SAS experience with population, OR
• Bachelor’s degree in a field other than Human Services with 4 years full-time, accumulated MH/DD/SAS experience with population, OR
• An individual who holds a license of Registered Nurse (RN) in North Carolina, and also has 4 years of experience with MH/DD/SAS population. OR
• Master’s degree in Human Services field and has 1 year of full–time post-graduate degree accumulated MH/DD/SAS experience with population.

Required Skills/Abilities

• Must maintain strict confidentiality
• Must possess effective communication/documentation skills
• Must have a positive attitude and view the person receiving services as a priority
• High level of professionalism
• Excellent written and oral communication skills
• Excellent customer service and phone skills required
• Use of basic office equipment and computer; keyboarding skills
• Ability to work independently and as part of a team
• Flexibility in responding and adjusting to change
• Ability to prioritize and manage time
• Advocacy and negotiation skills
• Ability to demonstrate commitment, competence, people skills, and adaptability

Certificates, Licenses, Registrations

• Valid NC driver’s license including personal vehicle insurance coverage.
• Current license or certification must be maintained if applicable.