Care Coordinator/Case Manager

Journey Mental Health Center Inc; Madison (WI); On-site; USD 42,000 - 64,000; Full time

Job summary

Journey Mental Health Center in Madison, WI seeks a full-time Case Manager to provide a range of clinical services including assessments, treatment planning, referrals, and case management for Dane County residents needing OWI-related support. Experience with Substance Use Disorders preferred; strong emphasis on recovery and trauma-informed care.

The role involves documentation, coordination with treatment providers, and working with an interdisciplinary team; requires a Bachelor’s degree in a

Qualifications

• Bachelor’s degree in a related behavioral health field.
• Master’s degree in a related behavioral health field.
• Certification or licensure in applicable behavioral health/substance abuse field or ability to acquire.
• SAC-IT (preferred).
• Bi-lingual and/or bi-cultural (Spanish/Hmong/Cambodian) (preferred).

Responsibilities

• Performs accurate assessments to evaluate alcohol and other drug use issues and mental health in a culturally sensitive, recovery oriented, trauma sensitive manner.
• Provides a range of clinical services including assessment, referral, and case management in a timely manner and context that is supportive of the consumer’s culture, values and perspectives.
• Completes accurate clinical records including OWI/SUD assessments, treatment plans and updates, progress notes, discharge summaries, and other information in a timely manner.
• Attends staff meetings, in-services and other program activities as requested and participates in JMHC committees and activities.

Skills

Communication skills

Interdisciplinary teamwork

Cultural sensitivity

Professional boundaries

Education

Bachelor’s degree in a related behavioral health field

Master’s degree in a related behavioral health field

Job description

Job Details

Job Location: MADISON, WI 53711

Position Type: Full Time

Education Level: Bachelors Degree In Human Services Field

Travel Percentage: None

Job Shift: Day

Job Category: Nonprofit - Social Services

Job Summary

The Case Manager position is responsible for providing a wide array of culturally sensitive, recovery oriented, trauma sensitive, direct clinical services provided in conjunction with other staff. Services provided by this position may include assessment, treatment planning, referrals, and case management. Clinical experience with Substance Use Disorders is preferred and preference will be given to those with applicable experience. The Clinical Care Coordinator / Case Manager works with residents of Dane County needing to complete an assessment and follow up requirements to regain their driving privileges after being arrested for Operating While Impaired (OWI) related charges. Case Management duties include filing reports with the Department of Transportation, community referrals, brief intervention, following a case to help ensure compliance with a plan, and coordination with treatment providers and consumers, which includes phone calls, emails, and sending letters. The Clinical Care Coordinator / Case Manager will also complete timely and professional documentation. This position reports directly to the Clinical Assessment Program Coordinator. Minimum annual service hours are 1280.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Journey Mental Health Center upholds a strong commitment to People, Opportunities, Community, and Access (POCA) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. We prioritize delivering services that are centered around ensuring fairness and inclusivity for all. We are dedicated to demonstrating courage and initiative within our agency and community to actively dismantle structural oppression for all affected communities.

Duties/Responsibilities

A. Provision of Clinical Services

• Performs accurate assessments to evaluate alcohol and other drug use issues, as well as mental health, in a culturally sensitive, recovery oriented, trauma sensitive manner.
• Provides a range of clinical services including assessment, referral, and case management in a timely manner and context that is supportive of the consumer’s culture, values and perspectives.
• Completes accurate clinical records including OWI/SUD assessments, treatment plans and updates, progress notes, discharge summaries, and other information in a timely manner.

B. Program and JMHC Participation

• Attends staff meetings, in-services and other program activities as requested.
• Participates in JMHC committees, trainings and activities as directed and/or approved.

The above statements are not to be interpreted as an exhaustive list but are intended to describe the general nature and level of work being performed by this employee.

QualificationsEducation and Experience

Education/Licensure

ESSENTIAL

• Bachelor’s degree in a related behavioral health field.

PREFERRED

• SAC-IT
• Master’s degree in a related behavioral health field.
• Certification or licensure in applicable behavioral health/substance abuse field or ability to acquire.

Experience

ESSENTIAL

• Experience in related behavioral health field.
• Commitment to work toward improving cultural sensitivity and inclusion.
• Strong commitment to principles of recovery and to facilitating consumer participation in treatment/service planning and provision.
• Knowledge of evidence-based practices for treatment of substance use and co-occurring disorders.
• Experience in mental health and substance abuse assessment, case management, treatment planning and crisis resolution.
• Ability to communicate effectively (both orally and in writing).
• Ability to work effectively with an interdisciplinary team with a positive and creative attitude.
• Ability to work independently and remain organized and efficient.
• Superior ethics and interpersonal boundaries as evidenced by experience in community-based work with related professional references.
• Possession of a valid driver's license, a favorable driving record, adequate insurance (per WI law) and access to a vehicle with willingness to use it for work (i.e., transporting consumers).

PREFERRED

• Bi-lingual, and/or bi-cultural (Spanish/Hmong/Cambodian).
• Fluent in American Sign Language.
• Experience with use of evidence-based practices in mental health, and substance abuse.

Physical Requirements

• Requires sitting, standing, light lifting, bending, and reaching, and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc.

Working Conditions

• May require evening or weekend hours depending on program and consumer’s needs.

Hiring Process

• All potential candidates will need to successfully pass the Background Information Disclosure (BID) for entity employees and contractors. Wisconsin’s Caregivers Law requires background, and criminal checks are required by the Department of Health Services and Wis. Stat. 50.065(6)(c) and Wis. Admin Code § DHS 12.05(4)

Journey Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.