Mobile Crisis Worker (4266)

Journey Mental Health Center, Inc.; Madison (WI); On-site; USD 43,000 - 52,000; Full time

Job summary

Journey Mental Health Center in Madison, WI seeks a Mobile Crisis Worker to deliver culturally sensitive, recovery-oriented clinical services, including assessment, treatment planning, referrals and case management for individuals in mental health crisis.

The role involves telephone screening, crisis intervention, and follow-up, with shifts including evenings, weekends and holidays to keep services available around the clock; minimum annual service hours are 960.

Qualifications

• Bachelor’s degree in a behavioral health field with 1 year of clinical experience.
• OR 4 years of clinical experience with chronically mentally ill persons.
• Experience in related behavioral health field.
• Commitment to cultural diversity and inclusion.
• Recovery-oriented approach and consumer participation in treatment planning.
• Knowledge of evidence-based practices for mental health and co-occurring disorders.
• Experience in community-based mental health, substance abuse assessment, case management, and crisis resolution.
• Effective written and verbal communication.
• Ability to work with an interdisciplinary team.
• Independent, organized, and efficient work style.
• Strong ethics and professional boundaries.
• Valid driver’s license and driving permission.

Responsibilities

• Provide assessments to evaluate mental health and substance use in a culturally sensitive, recovery-oriented manner.
• Deliver a range of clinical services including outreach, assessment, treatment planning, referral, and case management.
• Maintain accurate clinical records including intakes, assessments, treatment plans, progress notes and discharge summaries.

Skills

Experience in behavioral health

Cultural competence

Recovery-oriented

Crisis resolution

Interdisciplinary teamwork

Communication skills

Driver's license

Education

Bachelor’s degree in behavioral health field

1 year clinical experience

Job description

Job Details: Job Location: Madison, WI 53715, Position Type: Full Time, Education Level: Bachelors Degree In Human Services Field, Salary Range: $30.75 - $37.98, Travel Percentage: Up to 50% , Job Summary:

The Mobile Crisis Worker position is responsible for providing a wide array of culturally sensitive, recovery oriented, trauma sensitive, direct clinical services provided in conjunction with other staff. Services provided by this position may include assessment, treatment planning, referrals and case management.

The Mobile Crisis Worker is responsible for a variety of tasks related to telephone screening, assessment, intervention, counseling, referral and follow-up with persons who are experiencing a mental health emergency. These services are based on an understanding not only of the consumers’ symptomatology, but also of his/her strengths and social/cultural resources.

This position on the emergency services team involves working rotating shifts as needed, including evenings weekends and holidays in order to ensure that the clinical needs of the program are being met and to enable the program to operate 24 hours a day, seven days a week, 365 days a year. The CCSI reports directly to the assigned supervisor with overall program supervision provided by the Director. Minimum annual service hours are 960.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Journey Mental Health Center upholds a strong commitment to People, Opportunities, Community, and Access (POCA) that guides our daily operations. We foster a caring community for all individuals to feel a sense of belonging. We prioritize delivering services that are centered around ensuring fairness and inclusivity for all. We are dedicated to demonstrating courage and initiative within our agency and community to actively dismantle structural oppression for all affected communities.

Duties/Responsibilities:

A. Provision of Clinical Services

• Performs accurate assessments to initially evaluate mental health, as well as alcohol and other drug use issues in a culturally sensitive, recovery oriented, trauma sensitive manner.
• Provides a range of clinical services in conjunction with program staff including outreach, assessment, treatment planning, referral, and case management in a context that is supportive of the consumer’s culture, values, and perspectives.
• Completes accurate clinical records including intakes, assessments, treatment plans and updates, progress notes, discharge summaries, and other information in a timely manner.

B. Program and JMHC Participation

• Attends staff meetings, in-services and other program activities as requested.
• Participates in JMHC committees, trainings and activities as directed and/or approved.

Qualifications: Education and Experience:

ESSENTIAL

• Bachelor’s degree in a related behavioral health field with 1 year of clinical experience.
• OR 4 years of clinical experience with chronically mentally ill persons

Required Skills/Abilities:

ESSENTIAL

• Experience in related behavioral health field.
• Commitment to work toward improving cultural diversity and inclusion.
• Strong commitment to principles of recovery and to facilitating consumer participation in treatment/service planning and provision.
• Knowledge of evidence-based practices for treatment of mental health and co-occurring disorders.
• Experience in community-based mental health and substance abuse assessment, case management, treatment planning and crisis resolution.
• Ability to communicate effectively (both orally and in writing).
• Ability to work effectively with an interdisciplinary team with a positive and creative attitude.
• Ability to work independently and remain organized and efficient.
• Superior ethics and interpersonal boundaries as evidenced by past experience in community-based work with related professional references.
• Possession of a valid driver's license, a favorable driving record, adequate insurance (per WI law) and access to a vehicle with willingness to use it for work (i.e., transporting consumers.

PREFERRED

• Bi-lingual, and/or bi-cultural (Spanish/Hmong/Cambodian).
• Fluent in American Sign Language.
• Experience with use of evidence- based practices in mental health, and substance abuse.

Physical Requirements:

• Requires driving, sitting, standing, light lifting, bending, and reaching, and the ability to use and operate standard office equipment, including computer, calculator, phone, printer, cell phone, facsimile, etc.

Working Conditions:

• May require evening or weekend hours depending on program and consumer’s needs.

Hiring Requirement:

All potential candidates will need to successfully pass the Background Information Disclosure (BID) for entity employees and contractors. Wisconsin’s Caregivers Law requires background, and criminal checks are required by the Department of Health Services and Wis. Stat. 50.065(6)(c) and Wis. Admin Code § DHS 12.05(4)

Journey Mental Health Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.