Care Coordinator Assessor

Unison Health; Toledo (OH); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

PTO 16 days/year

Medical insurance

Dental & vision coverage

Employer retirement contribution

Job summary

Unison Health in Toledo, OH seeks a clinical assessments role to engage referrals and coordinate services for children and families. You will work with community partners, provide crisis intervention, and document interactions in an electronic health record while maintaining strict confidentiality.

The position requires high-quality customer service, strong communication, and the ability to manage a small caseload with fidelity to program policies.

Qualifications

• Must obtain certification as a CANS assessor after hire.
• Knowledge of mental illness including the SED population and crisis management.
• Flexible schedule including evenings and weekends.
• Proven ability to build therapeutic relationships with clients.

Responsibilities

• Outreach and engagement of clients for the OhioRISE program.
• Warm hand-off to the Care Coordinator.
• Document contacts and maintain records per policy.
• Maintain client confidentiality per federal guidelines.
• Participate in team meetings, supervision, and training.

Skills

Customer service

Engagement & motivation

Interpersonal communication

Crisis intervention

Attention to detail

Education

High School Diploma with 3 years’ experience

Associate or Bachelor’s degree with 2 years’ experience

Master’s degree with 1 year experience

Tools

Electronic health records (EMR)

Job description

Why Join Unison Health?

Unison Health provides a mission-driven work environment focused on staff support, professional growth, and work-life balance. We are committed to helping our employees thrive while making a lasting difference in the lives of children and families. For over 50 years, Unison Health has proudly supported individuals, families, and communities across Ohio. From behavioral health and substance abuse treatment to primary healthcare, we are dedicated to our mission: Making Lives Better.

Compensation & Benefits:

• Pay: Starting at $55,000
• Paid Time Off (PTO) Starting at 16 Days/Year
• Medical with federal minimum deductibles
• Dental and vision coverage
• Retirement planning and employer contribution

Position Summary:

This position is responsible for completing comprehensive clinical assessments to engage referrals with the Unison partners. This position works with community partners and other staff to facilitate urgent scheduling needs. This position calls for a wide range of skills including but not limited to; excellent customer service, ability to engage and motivate, interpersonal communication (written & oral), crisis intervention, attention to detail and organization.

Key Responsibilities & Role Highlights

• Maintains responsibility for outreach and engagement of clients for the OhioRISE program.
• Warm hand off to ongoing Care Coordinator.
• Documents all contacts provided and maintains records utilizing the electronic record in accordance with agency policy/procedure.
• Maintains client confidentiality and ensures release of information is handled in accordance with federal guidelines and agency policy/procedures.
• Participates in team meetings, supervision, in-service training, and conferences according to established policies, procedures, and applicable regulations.
• Accesses, demonstrates knowledge of and follows Unison's Policies and Departmental Procedures.
• Meets employee expectations as established for non-clinical employees.
• Completes assigned tasks within the agreed upon time frame.
• Ability to maintain a small caseload, as needed, and adhere to fidelity requirements.

Education & Experience Requirements:

• High School Diploma with 3 years’ experience, OR
• Associate or Bachelor’s degree with 2 years’ experience, OR
• Master’s degree with 1 year experience
• Experience in children’s behavioral health, child welfare, developmental disabilities, juvenile justice, or a related public sector human services or behavioral health care field providing community-based services to children and youth, their family, or caregivers
• Must obtain certification as a CANS assessor following hire.
• Must demonstrate knowledge of mental illness including the SED population, crisis management and the ability to establish and maintain therapeutic relationships with clients.
• Must be able to work a flexible schedule that may include evenings, weekends.
• Must demonstrate the ability to define problems, analyze data, establish facts and draw valid conclusions and make recommendations.
• Must demonstrate a positive attitude, commitment to provide superior service, and enthusiastic support for the mission of the agency.
• Must establish and maintain effective working relationships.
• Must demonstrate the ability to represent the agency in a positive manner when in the community.

Unison Health is an Equal Opportunity Employer (EOE).