Care Coordinator 2

Metropolitan Development Council; Tacoma (WA); On-site; USD 42,000 - 65,000; Full time

Job summary

Metropolitan Development Council is seeking a Care Coordinator II to provide one-on-one support to participants in home and community settings, focusing on increasing continuity of care and safety. You will develop road maps toward self-sufficiency, monitor progress, and advocate within multidisciplinary teams to connect clients with housing, employment, and health services.

The role requires a BA in psychology, sociology, or social work (MA preferred) and at least three years of relevant

Qualifications

• BA or related field required; MA preferred.
• Experience with evidence-based practices and trauma-informed care.
• Knowledge of entitlement programs and HIPAA guidelines.

Responsibilities

• Provide frequent one-on-one support in home and community settings.
• Develop individualized plans to foster self-sufficiency and stability.
• Monitor progress, document outcomes, and adjust plans as needed.
• Counsel participants using Motivational Interviewing and Trauma-Informed Care.
• Connect clients to employment, legal counseling, and behavioral health services.
• Advocate for participants in multidisciplinary meetings and with service providers.
• Collaborate with MDC and community partners to deliver holistic services.
• Assist clients in securing entitlements (SSI, food assistance, etc.).
• Maintain accurate case files and reports using electronic systems.
• Handle crises calmly and proactively; perform other duties as assigned.

Skills

Trauma-Informed Care

Motivational Interviewing

Advocacy

Case management

Crisis intervention

Interagency collaboration

HIPAA compliance

Entitlements knowledge

Education

BA in Psychology

BA in Sociology

BA in Social Work

MA in Psychology/Sociology/Social Work/Mental Health

Tools

Case management software

Job description

The Care Coordinator 2 will work in collaboration and continuous partnership with individual program participants and their families. The goal is for participants to attain increased continuity of care with the Care Coordinators help in managing relationships with various providers and community partners and increasing participants safety and stability.What you will do:Provide frequent one-on-one individualized support in home and community with participants.Develop specific, individualized plans that serve as road maps for clients to get them to a self-sufficient status where they are working towards self-reliance.Monitor adherence to individual service plans, evaluate effectiveness, document participants progress in a timely manner, and facilitate changes as needed.Counsel participants regarding plans for meeting needs using Trauma Informed Care with Motivational Interviewing in aiding participants to mobilize inner capabilities and community resources for improving social functioning.Assist and educate participants with connecting to other services such as employment, legal counseling, substance use and behavior health treatment.Advocate on participants behalf when functioning in community and multidisciplinary team meetings.Identify, partner and collaborate with multiple other service areas both within MDC and the community to develop a holistic service package to meet the individual participant needs.Assist participants in securing entitlements such as SSI, AFDC, Food Stamps, Medical Coupons, State General Assistance, Local Welfare, Child Care and Veteran Benefits.Compile accurate data, prepare accurate reports and conduct follow up procedures utilizing an electronic case management reporting data system.Manage a crisis in a calm, supportive and proactive manner.Other duties as assignedBA in Psychology, Sociology, Social Work, Mental Health or closely related field of study required; MA in Psychology, Sociology, Social Work, Mental Health or closely related field of study preferredThree years' experience working closely with individuals and families in need of assistance; understanding the theory and practice of multiple evidence-based and best practices such as Motivational Interviewing, housing First, Trauma-Informed Care, Recovery Models, Critical Time Intervention, Consumer Involvement, Human Potential and Resiliency, Strength-based Case Management, Harm Reduction and Treatment and Prevention PlanningAbility to obtain Counselor Agency Affiliated RegistrationAny combination of relevant education and experience will be considered.Familiar with HIPAA guidelines.Demonstrated knowledge and ability to access entitlement programs, with proven ability to maintain accurate, thorough, timely and complete case files.Knowledge and ability to successfully implement interviewing, counselling methods, principles, and techniques that result in measurable outcomes aligned with the agency Theory of ChangeAbility to analyze interventions for effectiveness, research and develop alternative interventions, openly engage supervisory guidance and inputKnowledge of electronic recordkeeping for client informationWashington State Drivers License may be required to drive company vehicle; must be insurable-for purpose of transporting clients to scheduled appointments and/or visiting and monitoring clients living environment