Care Coordinator

Bluebird Kids Health; West Palm Beach (FL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Competitive compensation

Equity participation

Professional growth

Inclusive culture

Medical/vision/dental insurance

Employee assistance

Job summary

Bluebird Kids Health in Florida seeks a dynamic Care Coordinator for the CARES Center to support families, coordinate care, and ensure timely follow-ups in a fast-paced, growth-oriented setting.

The ideal candidate has strong interpersonal skills, prior medical receptionist experience, and a proven ability to deliver results while maintaining HIPAA-compliant records and documentation in the EMR.

Qualifications

• Must be a self-starter with strong interpersonal skills.
• Experience in a medical receptionist role.
• Ability to deliver results in a fast-paced, growth-oriented environment.

Responsibilities

• Serve as a key administrative point of contact for care coordination needs.
• Manage the provider inbox, route items, and track to completion.
• Handle inbound/outbound calls and schedule follow-ups with families.
• Track needs for patients requiring frequent follow-up.
• Coordinate outside appointments and diagnostics, gather paperwork, and support prior authorizations.
• Complete referrals and prior authorizations as required by insurance.
• Support families seeking mental/behavioral health services with information and resources.
• Manage prescription refill requests per clinic workflow and document in EMR.
• Maintain patient records and verify demographics during interactions.
• Document interactions clearly in EMR following HIPAA.

Skills

Interpersonal skills

Medical receptionist experience

Tools

EMR

Job description

Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive . We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and team.

PositionDescription

BluebirdKidsHealthisseekingadynamic Care Coordinator for our CARES Center (Center for Access to Resources, Education, and Support). T heidealcandidateisaself-starterwithstronginterpersonalskills, experience in a medical receptionist role,andaprovenabilitytodeliverresultsinafast-paced,growth-orientedenvironment.

WhatYou’llDo

• Serve as a key administrative point of contact for care coordination needs, helping families and the care team stay aligned onthe nextsteps.
• Manage the provider inbox by sorting clinical documents, administrative messages, phone messages, and unlabeled/unknown documents; route items appropriately and track to completion.
• Manage Inbound and Outbound calls, and send messages to schedule, confirm, and remind families about follow-up visits (e.g., well child check-ups, ADHD follow-ups, behavioral consults) and to address overdue items.
• Track ongoing needs for patients who require more frequent follow-up (e.g., chronic conditions) by maintaining task lists, reminders, and documentation that support timely check-ins.
• Coordinate outside appointments and diagnostics (MRI, CT, ultrasound, X-ray), including gathering required paperwork, supporting prior authorizations, and ensuring results are received and routed.
• Complete referrals and prior authorizations as required by insurance .
• Support families seeking mental/behavioral health services by collecting information, coordinating next steps, and sharing available options and resources.
• Mange prescription refill requests according to clinic workflows and ensure items are routed for appropriate review and documented in the EMR.
• Maintain patient records by scanning, uploading, and organizing documents in the chart.
• Verify and update patient demographics and key information during each interaction to support accurate communication and records.
• Document interactions and coordination activities clearly and consistently in the EMR, following HIPAA and confidentiality standards.
• Prepare 504 letters and related forms as needed, following established templates and internal processes.
• Maintain an up-to-date directory of specialty and community resources (including contact information) to support efficient scheduling and handoffs.
• Perform other duties as assigned.

WhatWeOffer

• Theopportunitytosupportbest-in-classcommunityoutreachactivitieswithinamission-drivenpediatriccaredeliveryorganization.
• Acompetitivecompensationpackagewithperformanceincentivesand,forsomeroles,equityparticipation.
• Acollaborativeanddynamicworkplacewithsignificantprofessionalgrowthopportunities.
• Adiverseandinclusivecompanyculturethatvalueseveryteammember'scontributiontoourmission.
• Competitivemedical,vision,anddentalinsuranceproducts.
• Otherprogramsincludeemployeeassistance,caregiversupport,commuterbenefits,flexiblespendingaccounts,healthsavingsaccounts,short- and long-termdisabilitybenefits,andotherexclusiveemployeebenefits.
• Generouspaidtimeoff.

BluebirdKidsHealthisanEqualEmploymentOpportunityEmployer.Weembracetherichnessofdiversityanddonotdiscriminatebaseduponrace,religion,color,nationalorigin,gender(includingpregnancy,childbirth,orrelatedmedicalconditions),sexualorientation,genderidentity,genderexpression,age,statusasaprotectedveteran,statusasanindividualwithadisability,orotherapplicablelegallyprotectedcharacteristics.Werecognizethattraditionaljobrequirementscansometimesinadvertentlyexcludetalentedindividualsfromunderrepresentedbackgroundsorthosewhohavetakennontraditionalpathstoacquiretheirskills.Therefore,evenifyoudonotmeeteverylistedrequirementorhavegainedyourqualificationsinunconventionalways,wewholeheartedlyencourageyoutoapply.Wevaluepassion,potential,andthedirvetolearnjustashighlyasformalqualifications,andwearecommittedtobuildinganinclusiveworkplacewhereeveryone’scontributionsarevalued.

U.S. Standard Demographic Questions

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Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Bluebird Kids Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.