Care Coordinator

Talentify; Waukegan (IL); On-site; USD 65,904,000 - 83,097,000; Full time

Job summary

Erie Family Health Centers in Waukegan, IL, is seeking a Care Coordinator to support social determinants of health. You will work with the clinic team to connect patients with internal and community resources, helping them stay healthy and engaged.

Responsibilities include screening for SDOH needs, enrolling patients in eligible programs, coordinating with social service agencies, and documenting work in Epic. We offer competitive benefits and room for growth.

Qualifications

• Minimum two years of work experience in community health or related field.
• Bilingual English/Spanish preferred.
• Local travel required.
• Strong verbal and written communication skills.
• Experience with patient navigation or care coordination is a plus.

Responsibilities

• Screen patients for Social Determinants of Health (SDOH) needs and link to services such as financial assistance, transportation, and food programs.
• Enroll patients in eligible services and programs (pharmaceuticals, LINK, referrals).
• Educate patients to navigate future SDOH needs.
• Distribute and track SDOH resources and coordinate transportation as needed (Uber Health etc.).
• Document work in Epic, respond to referrals, and manage SDOH panels/outreach risks.
• Build relationships with local social service agencies and advocate for clients.
• Perform other duties as assigned.

Skills

Bilingual English/Spanish

Verbal and written communication

Community health experience

Local travel required

Education

High School Diploma or equivalent

Associates or Bachelor’s preferred

Tools

Epic

MS Office

Job description

Erie HealthReach Waukegan Health Center - 2323 W Grand Ave - Waukegan, IL 60085

Overview

Salary Range:

$23.00 - $29.00 Hourly

Position Type:

Full Time

Description

Join the Erie team! Motivated by the belief that healthcare is a human right, we provide high quality affordable care to support healthier people, families, and communities. Erie delivers holistic care to help every member of the family stay healthy and active from infancy through adulthood. Since 1957, we have provided high-quality care to diverse patients most in need, regardless of their insurance status, immigration status, or ability to pay.

Erie Family Health Centers, a nationally recognized top workplace with 14 sites in Chicago and suburbs, is looking for a valuable addition to our Social Determinants of Health (SDOH) team! The Care Coordinator assists patients onsite at the clinic and collaborates closely with the clinical care team to connect Erie patients with both internal and community resources, aimed at enhancing their overall health and well-being.

At Erie, we are proud to provide competitive salaries, high-quality health care plans, generous time off benefits, retirement benefits, and more! Erie employees are eligible for Erie’s Full Benefits Package that includes Medical, Dental, Vision, Life and Disability Insurance and Flexible Spending (FSA) for Health Care or Childcare. Retirement Programs: 401(k) program with Erie matching $0.50 for every $1.00 up to the first 5% of the employee’s biweekly salary. Annual Paid Time Off: starting at 15 days of PTO, and 8 paid holidays. Competitive salary, annual merit increases, plus room for growth and career advancement.

Compensation is based on each candidate’s experience, skills and education within the range identified for the role. Candidates who meet the minimum requirements of the role will start at entry in the range. Any additional skills, experience and education will be reflected in the compensation offered.

Main Duties & Responsibilities

• Screen patients for needs around SDOH and provide linkage to services such as emergency financial assistance, transportation, food assistance, etc.
• Enroll patients in services, benefits, and programs for which they are eligible (pharmaceutical programs, LINK, financial applications for hospital referrals, etc.)
• Educate and empower patients to navigate future SDOH needs
• Distribute and track SDOH resources including Top Box Food distribution, ordering Uber Health rides, and distributing other material resources
• Use Epic to document work, respond to referrals and create SDOH panels and outreach risks
• Build effective relationships with local social service agencies and advocate for clients in the process.
• Performs other duties as assigned.

Qualifications

Education

• High School Diploma or equivalent required
• Associates degree or Bachelor’s degree preferred

Skills and Knowledge

• A minimum of two years of work experience in community health, social or community services or comparable experience preferred
• Bilingual fluency (English/Spanish) preferred
• Local travel required
• Intermediate proficiency in MS Office preferred
• Verbal and written communication skills, including high level of comfort presenting to groups

The Erie Advantage Pledge

WORKING TOGETHER FOR WHAT MATTERS MOST

Erie makes a pledge that all current and future employees can feel confident that:

• • Our mission, vision, and values unite us.
  • Our voices matter.
  • We do things well.
  • Our inclusive culture promotes balance and belonging.
  • We find our career sweet spot at Erie.