Care Coordinator

001 Brown & Brown, Inc; United States; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Benefits

Financial Benefits

Mental Health & Wellness

Paid Time Off

Job summary

Brown & Brown is seeking a Care Coordinator to work with the Care Team Lead and Care Team Member Services Manager to ensure the IPC Copay Assistance Program enrollment and maintenance runs smoothly for our members.

You will respond to inquiries, make external calls to members, and coordinate enrollment calls, with a focus on privacy and accuracy, while supporting the team with timely claims reviews and data updates.

Qualifications

• Required Certified Pharmacy Technician (CPhT.) License or 2-5 years of experience in a retail pharmacy or pharmacy benefit management environment.
• Excellent communication skills.
• Proficient with MS Office Suite.
• Professional telephone demeanor.
• Ability to maintain a high level of confidentiality.

Responsibilities

• Provide client support where needed
• Coordinate member implementation calls with Care Team Lead
• Provide adhoc claims review as required
• Identify utilizing patients, review history, determine next coverage date
• Assist patient with enrollment in the manufacturer’s program
• Maintain patient database for follow-up, tracking and reporting
• Receive notification of new patient’s prior authorization or review daily rejected and paid claims
• This position will include job duties that require risk designations for access to Electronic Protected Health Information (PHI) in the course of their job responsibilities
• Other duties may be assigned

Skills

Excellent communication skills

Education

Certified Pharmacy Technician (CPhT) License

Tools

MS Office Suite

Job description

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

The Care Coordinator will coordinate the with the Care Team Lead and Care Team Member Services Manager to ensure the team has the resources required to satisfy member enrollment and maintenance in the IPC Copay Assistance Program.

The Care Coordinator will respond accordingly to incoming and make external calls to client members to ensure appropriate processing of copay assistance.

Essential Duties and Functions

• Provide client support where needed


• Coordinate member implementation calls with Care Team Lead


• Provide adhoc claims review as required


• Identify utilizing patients, review history, determine next coverage date


• Assist patient with enrollment in the manufacturer’s program


• Maintain patient database for follow-up, tracking and reporting


• Receive notification of new patient’s prior authorization or review daily rejected and paid claims


• This position will include job duties that require risk designations for access to Electronic Protected Health Information (PHI) in the course of their job responsibilities


• Other duties may be assigned

Competencies

• Planning/organizing — the individual prioritizes and plans work activities and uses time efficiently. Makes good and timely decisions that propels our company forward.


• Interpersonal skills — the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things. Creates an environment where teammates feel connected and energized.


• Written and Oral communication — Communicate a concise message that resonates every time. The individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.


• Problem solving — Create innovative ways for our customers and our company to be successful. The individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.


• Quality control — the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.


• Adaptability — the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected vents.

Qualifications

• Required Certified Pharmacy Technician (CPhT.) License or 2-5 years of experience in a retail pharmacy or pharmacy benefit management environment


• Excellent communication skills


• Proficient with MS Office Suite


• Professional telephone demeanor


• Ability to maintain a high level of confidentiality

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Pay Range

18.00 - 20.00 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance


• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement


• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services


• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits.

Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.

The Power To Be Yourself

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”. We think of ourselves as a team, so we have teammates - not employees. We strive to attract people who are competitive, driven, and disciplined.

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Founded in 1939 as a small, two-partner firm, Brown & Brown (NYSE: BRO) and our team of companies have grown into one of the world’s largest insurance brokerages while staying true to our foundation of trust, resilience, and delivering results.

With a team that is as connected locally as it is globally, our high-performing, highly collaborative team delivers innovative risk and insurance solutions.

We look for individuals who embrace our culture, thrive in a collaborative environment, are driven to grow and succeed, and are committed to always doing what is right.

With a unique culture built on integrity, superior capabilities and grit, we value teamwork, trust and courage.

We think of ourselves as a team, so we have teammates—not employees, and leaders—not managers.

Everything we do is about the greater “WE”—never “me.”

While diverse in abilities and experience, we are all connected through our core values, a commitment to our local communities and a shared mission—always doing what is best for our customers.

Brown & Brown and its affiliates maintain an internal recruiting team responsible for filling open roles posted to the public. In certain situations, Brown & Brown may supplement its internal capabilities by engaging external recruiting vendors and employment agencies (“Recruiting Vendors”). Recruiting Vendors are not authorized to submit resumes, share candidate data, or directly or indirectly contact Brown & Brown employees to present candidates for employment opportunities. The only exception applies to Recruiting Vendors with an active Valid Agreement (as defined below) that has been approved by Brown & Brown. In accordance with this policy, and to ensure appropriate authorization for sharing candidate personal information, Brown & Brown will not accept unsolicited resumes from any source other than Authorized Recruiting Vendors with a Valid Agreement in place who have been expressly invited to support a specific role. Any unsolicited resumes, incomplete submissions, or candidate data received through any means (including email or otherwise) will be considered the property of Brown & Brown. Brown & Brown will not pay any placement or related fees for unsolicited submissions or candidate data provided in violation of this policy. Such submissions may be used by Brown & Brown without any obligation to pay fees of any kind to Recruiting Vendors.