Care Coordinator

Insight Global; United States; Remote; Part time

Job summary

Insight Global is seeking a Complex Care Navigator specializing in Autism Spectrum Disorder (ASD) to support clients in navigating care. This fully remote contract role requires a Master’s degree and expertise in clinical situations related to ASD. You will assist clients with psychoeducation, case management, and resource navigation, all conducted via phone and email.

Benefits

Medical Insurance

Vision Insurance

401(k)

Flexible Work Hours

Qualifications

• LCSW, BCBA, or equivalent independent licensure is required.
• Significant experience managing ASD-related clinical situations.
• Deep understanding of the ASD care navigation landscape.

Responsibilities

• Support clients by assessing their needs and providing guidance.
• Manage a caseload of complex clients with a focus on ASD.
• Facilitate ongoing client engagement and support through various levels of care.

Skills

Case Management Expertise

Crisis Management

Psychoeducation

Communication

Motivational Interviewing

Education

Master’s degree in Clinical Social Work or equivalent

Tools

Salesforce

RingCentral

Job description

This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$30.00/hr - $42.00/hr

Direct message the job poster from Insight Global

Professional Recruiter at Insight Global

Fully Remote

3-6 Month Contract

Pay: $30-$42/hr

ABOUT THE ROLE

As a Complex Care Navigator, with a focus on ASD, you’ll be doing the important and meaningful work of supporting individuals as they navigate through the complex ASD landscape. You will provide critical psychoeducation on topics like early intervention services, navigating a diagnosis, and how to advocate for school and government services. Additionally, you will help connect clients to high-quality, evidence-based diagnosticians and providers, depending on their needs. The focus of this role will be on (but not limited to) providing support to caregivers of children/adolescents with suspected or diagnosed ASD and supporting adults seeking ASD-informed care. In addition to ASD focused care, you will also serve as a general Care Manager for our Care Management program. With mostly younger populations, you’ll be doing the important, meaningful work of assessing client clinical needs for higher levels of care, providing in-the-moment phone support to clients with complex behavioral health issues, ensuring client safety, and navigating clients into high quality, evidence-based facilities and programs.

This position does not involve providing in-person services or therapy, but instead focuses on supporting clients in navigating to care, exclusively by phone and email.

RESPONSIBILITIES

• Warmly support clients by: understanding their current situation, conducting a brief risk assessment, providing psychoeducation relevant to the case, creating a care plan, and connecting the client to treatment
• Serve as an ASD Subject Matter Expert - providing guidance on how to best handle cases, building out psychoeducation resources, and contributing to establishing strong provider partnerships
• Independently manage a caseload of complex, multi-need clients, mostly pediatric and ASD, providing collaborative, long term case management
• Successfully facilitate ongoing engagement, supporting clients as they move through various levels of care, employing Motivational Interviewing and other strategies to support client readiness for treatment
• Skillfully manage client crises, providing brief risk and needs assessments, safety planning, and de-escalation with the goal of connecting the client to treatment
• Respond to in-the-moment callers seeking crisis support, offering brief, evidence-based coping skills
• Effectively and professionally communicate with clients and providers throughout the process of accessing care, via email, phone, and occasionally text
• Creatively troubleshoot roadblocks to offering personalized, high quality clinical care options for our clients
• Use Lyra’s proprietary matching software, as well as other methods including facility database, health plan directory, and internet searches to identify treatment options, and connect clients to the best treatment, based on each individual client’s specific needs and preferences
• Administer and monitor clients’ self-reported symptoms on PHQ-9, GAD-7, or other measures
• Develop personalized care plans with treatment options for clients
• Participate in and present cases for discussion at Multidisciplinary Team Meeting
• Proactively outreach members who may benefit from additional support and utilize Motivational Interviewing strategies to engage them in the program
• Coordinate care and communicate with Preferred Facility Network providers prior to, during, and at the end of treatment including recommendations for level of care, length of stay, treatment modality, and discharge planning
• Coordinate care and communicate with clients’ health plans and/or navigators to ensure seamless access to care (e.g. meet weekly with Navigator to discuss mutual clients and ensure accountability for engagement)
• Collaborate with billing team and Preferred Facility Network to ensure clients have authorized referral to access treatment paid via Lyra; treatment meets clinical and quality expectations; and any concerns are addressed
• Participate in on-call rotation for direct phone line to handle warm referrals from CNT, Navigator, or Health Plans
• Provide feedback to leadership for continuous program improvement, including suggestions to improve client experience, operational efficiencies, or outcomes
• Use tools like Salesforce and RingCentral to manage cases with ease

QUALIFICATIONS

• Master’s degree in clinical social work or equivalent; LCSW, BCBA, or equivalent independent licensure is required. We’re unable to provide supervised hours toward licensure. Candidates without a state license to deliver services, independently, will not be considered.
• Significant experience managing ASD-related clinical situations (preference towards experience providing case management expertise)
• Deep understanding of the ASD care navigation landscape at the national, state, and regional levels, for both children and adults
• Comfort in environments with constantly evolving responsibilities
• Passion for connecting individuals with excellent care and ability to provide short-term support over the phone and via email
• Bilingual, Spanish-speaking candidates strongly preferred, but not required
• Candidate must be a full-time resident of the United States

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Insight Global by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Get notified about new Care Coordinator jobs in United States.

United States
$48,000.00
-
$75,000.00
1 week ago

United States
$37,440.00
-
$41,600.00
1 week ago

Washington, United States
$90,000.00
-
$95,000.00
5 days ago

Rx Onboarding and Care Coordinator- Orange County

Rx Onboarding and Care Coordinator- Dallas

Rx Onboarding and Care Coordinator- Atlanta

Rx Onboarding and Care Coordinator- Orlando

Rx Onboarding and Care Coordinator- New Orleans

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.