Client Services Coordinator – Office & Caregiver Role

Griswold Home Care for North Dallas, Garland & Rockwall; Irvine (CA); On-site; USD 30,000 - 34,000; Part time

Benefits offered by this job

Small-office environment

Training and development

Growth opportunities

Hybrid office and field experience

Job summary

Griswold Home Care for Greater Newport Beach is seeking a dependable, organized individual for a part-time Client Services Coordinator role in Irvine, CA. The position blends office administration, caregiver recruiting, client services, and occasional hands-on caregiving.

You will support scheduling, onboarding, CRM data entry, and coordination between clients, families, and caregivers, with opportunities to grow into broader operations responsibilities.

Qualifications

• Experience in home care, senior care, healthcare, or related field preferred.
• CNA certification preferred, but not required.
• Basic computer skills required.
• Strong verbal and written communication skills.
• Valid driver's license and reliable transportation.

Responsibilities

• Assist with day-to-day office and administrative responsibilities.
• Enter and maintain accurate information in our home care CRM.
• Assist with caregiver scheduling and staffing.
• Communicate professionally with clients, families, and caregivers.
• Assist with onboarding of new clients and caregivers.
• Coordinate caregiver introductions and new client starts.
• Participate in occasional client visits and field activities.
• Maintain accurate and organized client and caregiver records.
• Provide general support to the Operations Manager.

Skills

Customer service

Communication

Scheduling

CRM experience

Caregiver onboarding

Problem solving

Education

High school diploma

Tools

CRM system

Microsoft Office

Job description

Client Services Coordinator – Office & Caregiver Role

Griswold Home Care for Greater Newport Beach
Part-Time | Approximately 30 Hours per Week | $22–$25/Hour DOE | Irvine, CA

About the Position

Griswold Home Care for Greater Newport Beach is looking for a dependable, organized, and personable individual to join our growing office.

This is a unique position combining office administration, caregiver recruiting, client services, and occasional hands‑on caregiving. Most hours will typically be spent supporting office operations, recruiting, scheduling, and client services, with the flexibility to assist with direct client care when needed.

This may include helping support a new client start while we identify and transition to a permanent caregiver, assisting with an unexpected staffing need, or helping ensure continuity of care.

The position is expected to average approximately 30 hours per week, with the potential for additional hours based on agency needs and growth. The mix of office and field hours may vary from week to week.

This is an excellent opportunity for someone with home care, senior care, healthcare, or related experience who enjoys working with people and is interested in developing experience on the operational side of a growing home care agency.

What You'll Do

Office & Client Services

• Assist with day-to-day office and administrative responsibilities

• Enter and maintain accurate information in our home care CRM

• Assist with caregiver scheduling and staffing

• Communicate professionally with clients, families, and caregivers

• Assist with new client and caregiver onboarding

• Help coordinate caregiver introductions and new client starts

• Participate in occasional client visits and field activities

• Maintain accurate and organized client and caregiver records

• Provide general support to the Operations Manager

Caregiver Recruiting

• Review and screen caregiver applicants

• Conduct initial phone screens and caregiver interviews

• Schedule interviews and follow up with qualified candidates

• Assist applicants through the hiring and onboarding process

• Help maintain an active pipeline of qualified caregivers

Client Care & Field Support

• Provide occasional direct caregiving when needed

• Help support new client starts until a permanent caregiver is identified

• Provide occasional coverage for unexpected staffing needs

• Assist with caregiver and client introductions

• Observe and communicate relevant client needs to the office team

• Help create continuity between the client, caregiver, and office

What We're Looking For

We are looking for someone who is:

• Dependable, organized, and detail oriented

• Professional, friendly, and comfortable interacting with clients and families

• Comfortable interviewing and communicating with caregiver applicants

• Able to work independently and take initiative

• Comfortable with computers, email, and learning new software

• Able to document information accurately and follow established processes

• Flexible and willing to move between office and field responsibilities as needed

• Comfortable working both in an office environment and in clients' homes

• Available for occasional weekend or after-hours needs

• Interested in learning and taking on greater responsibility as our office grows

Qualifications

• Experience in home care, senior care, healthcare, or a related field preferred

• Previous home care agency experience is highly desirable

• Caregiving experience strongly preferred

• CNA certification preferred, but not required

• Basic computer skills required

• Strong verbal and written communication skills

• Valid driver's license and reliable transportation

• Ability to meet applicable caregiver employment and background requirements

Schedule

Approximately 30 hours per week, primarily during weekday business hours.

Some flexibility is required for occasional client care, new client starts, staffing needs, and weekend or after-hours situations.

The balance between office and caregiving responsibilities may vary from week to week. Additional hours may be available based on client needs and agency growth.

Compensation

$22–$25 per hour, depending on experience and qualifications.

Why Join Griswold Home Care?

Griswold Home Care is a nationally recognized home care organization with a long history of helping older adults remain safely and comfortably at home.

Our Greater Newport Beach office is growing, and we are building a team focused on dependable care, strong caregiver support, professional client service, and a positive workplace culture.

We offer:

• A positive and supportive small-office environment

• Approximately 30 hours per week with potential for additional hours

• A varied position combining office, recruiting, client service, and field experience

• The opportunity to learn multiple aspects of home care operations

• Training and professional development

• Direct involvement with clients, caregivers, and agency leadership

• The opportunity to take on greater responsibility as the agency grows

• Potential future advancement into client services, recruiting, scheduling, or operations

If you are organized, dependable, enjoy working with people, and are interested in growing beyond a traditional caregiving role, we would like to hear from you.

ABOUT GRISWOLD HOME CARE

What does it mean to “live assured”? It means people enjoying the independence they want and the peace of mind they deserve. It is the promise we make to all of our clients; one that we are confident making because of our team. Griswold operates in over 170 locations in 30 states and has touched more than 100,000 families.

Griswold Home Care was founded by the late Jean Griswold in 1982, making us the oldest non-medical home care franchise organization in the country. As a pioneer in our industry, we support families by referring professional caregivers for personal care, homemaking, and companionship services. Our company was built on the timeless values of compassion and care—and these ideals are always at the heart of all that we do. We are proud that the services we provide help our clients remain in the homes they love.

Our desire to give back led us to establish the Jean Griswold Scholarship Foundation which assists individuals seeking to further their education in a care‑related field. We hire hard‑working, dedicated individuals who uphold our values and ensure our clients receive the top‑quality care they need. To show our appreciation for all they do, we offer our employees

• above-average pay
• robust appreciation programs
• opportunities for growth and development to help them build rewarding careers

Learn more here: https://www.youtube.com/watch?v=kf7BUiB8eRk

ARE YOU A GOOD FIT?

WHAT WE NEED FROM YOU

• Compassion and Great Communication.
• Reliable transportation.
• 6 months of experience preferred.
• High school diploma or equivalent is preferred.