Care Coordinator

Perfect-Care-Inc.; Middletown (CT); Hybrid; USD 51,577,000 - 80,231,000; Full time

Job summary

Perfect-Care-Inc. is seeking an experienced Scheduling Coordinator in Middletown, CT. This hybrid role focuses on coordinating caregiver and client schedules using Sandata and Homebase to maintain high client satisfaction.

You will create and maintain staff schedules, match caregivers to clients, and arrange replacements promptly when needed. Strong communication and organizational skills are essential for success in a fast-paced environment.

Qualifications

• Effective communication and customer service focus required.
• Ability to think critically and solve scheduling challenges.
• Must take initiative and drive tasks to completion.
• Proficient with technology including emails and scheduling software.
• Comfortable handling fast-paced workflow and multiple priorities.
• Experience coordinating caregiver schedules and client matching.

Responsibilities

• Create and maintain staff schedules on company software.
• Ensure all clients have the expected caregiver at their scheduled time.
• Coordinate with the Care team to ensure the best possible caregiver & client match.
• Quickly find replacement caregivers when regular staff is unavailable (vacations, illness, etc.).
• Monitor clock-in/outs to ensure information is updated for correct billing/payroll.
• Attend administrative and staff meetings as requested.
• Maintain caregiver discipline, issuing warnings when policies are not followed.
• Address employee concerns regarding company policies as needed.
• Ability to work two weekends per month.
• Other duties as assigned.

Skills

Communication

Critical thinking

Proactive

Tech savvy

Customer service

Stress management

Scheduling

Professionalism

Supervisory skills

Tools

Sandata

Homebase

Job description

We are seeking a highly experienced Scheduling Coordinator. This role is Hybrid in Middletown, CT!!!!!!

Knowledge of Sandata is a plus.

The Scheduling Coordinator is responsible for coordinating and maintaining caregiver and client schedules utilizing agency software's -SANDATA AND HOMEBASE. Must be able to build relationships and rapport with caregivers and clients while keeping shifts covered and maintaining a high level of client satisfaction. As an exceptional in-home care provider, we depend on our staff to ensure all those who have entrusted their care with us remain safe and comfortable. To do this, we must ensure that we are with them when they expect us to be there.

Responsibilities:

• Create and maintain staff schedules on company software
• Ensure all clients have the expected caregiver at their scheduled time
• Coordinate with the Care team to ensure the best possible caregiver & client match
• Quickly find replacement caregivers when regular staff is unavailable (vacations, illness, etc.)
• Monitor clock-in/outs to ensure information is updated for correct billing/payroll
• Attend administrative and staff meetings as requested
• Maintain caregiver discipline, if caregivers are not following company policy in terms of “call out” notification, if they are late to assigned jobs Etc.… advise and issue warnings
• Address employee concerns regarding company policies as needed
• Ability to work two weekends per month
• Other duties as assigned

Qualifications:

• Must possess effective communications skills
• Must be a critcal thinker
• Take charge person to get the job done
• Comfortable with technology including computer software, emails, and texts
• Must exhibit good customer service qualities
• Must be able to work in a fast-paced environment, handle stress well
• Ability to solve complex scheduling problems
• Maintain a professional appearance and demeanor
• Good work ethic
• Supervisory experience including employee counseling
• Must be well organized