Care Coordinator

Tata Homecare; Maryland; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Paid Time Off (PTO)

401(k) retirement plan

Professional development opportunities

Supportive leadership and team

Job summary

Tata Homecare Services is seeking a highly organized Care Coordinator to oversee client services and caregiver assignments, coordinating schedules, supporting caregivers, and ensuring compliance. You will serve as the main contact for clients and families to uphold high-quality, client-centered home care.

Responsibilities include intake, care plan development with the Director of Nursing, caregiver matching, and ongoing communication. Flexibility for after-hours staffing needs may be required.

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree in healthcare administration, nursing, social work, or related field preferred.
• Minimum 1–2 years of experience in home care, healthcare scheduling, or care coordination.
• Knowledge of home care regulations and compliance requirements preferred.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office and scheduling software.
• Excellent communication and interpersonal skills.
• Ability to pass background check.
• Strong problem-solving and decision-making abilities.
• Customer service-oriented mindset.
• Leadership and team support skills.
• HIPAA confidentiality and privacy.
• Primarily office-based with occasional client home visits.
• May require after-hours availability for urgent staffing needs.

Responsibilities

• Coordinate client care and scheduling with caregivers.
• Conduct client intake and onboarding of new clients.
• Develop and implement individualized care plans with the Director of Nursing.
• Match caregivers to clients based on skills and compatibility.
• Maintain regular communication with clients and families to ensure satisfaction.
• Monitor service delivery and ensure adherence to care plans.
• Create and manage caregiver schedules; fill open shifts and address last-minute call-offs.
• Monitor overtime and ensure compliance with labor regulations.
• Support caregivers with schedules, updates, and performance concerns.
• Assist with onboarding documentation and training coordination.
• Promote a positive and supportive work environment.
• Maintain accurate client and employee records for compliance.
• Assist with audits and regulatory compliance (background checks, certifications).
• Handle administrative duties: respond to inquiries, assist with billing information and payroll coordination.
• Participate in quality assurance initiatives.

Skills

Organizational skills

Multitasking

Communication skills

Problem solving

Leadership

Customer service

HIPAA confidentiality

Scheduling software

Microsoft Office

Education

High school diploma

Associate's or Bachelor's degree

Tools

Microsoft Office

Scheduling software

Job description

Tata Homecare Services is seeking a highly organized, compassionate, and detail-oriented Care Coordinator to oversee client services and caregiver assignments. The Care Coordinator plays a key role in ensuring high-quality, client-centered home care by coordinating schedules, supporting caregivers, maintaining compliance, and serving as a primary point of contact for clients and families.This position requires strong communication skills, problem-solving abilities, and a commitment to delivering exceptional service.

Responsibilities

• Client Care Coordination
• Conduct client intake and assist with onboarding new clients.
• Coordinate development and implementation of individualized care plans in collaboration with the Director of Nursing.
• Match caregivers with clients based on skills, experience, and compatibility.
• Maintain regular communication with clients and families to ensure satisfaction and address concerns.
• Monitor service delivery and ensure care is provided according to plan.
• Scheduling & Staffing
• Create and manage caregiver schedules.
• Fill open shifts and address last-minute call-offs.
• Monitor overtime and ensure compliance with labor regulations.
• Caregiver Support
• Serve as a point of contact for caregivers regarding schedules, client updates, and performance concerns.
• Assist with onboarding documentation and training coordination.
• Promote a positive and supportive work environment.
• Compliance & Documentation
• Maintain accurate client and employee records.
• Ensure documentation meets state licensing and company standards.
• Assist with audits and regulatory compliance.Monitor background checks, certifications, and training renewals.
• Administrative Duties
• Answer phones and respond to inquiries regarding services.
• Assist with billing information, service verification, and payroll coordination.
• Participate in quality assurance initiatives.

Qualifications

• High school diploma required; Associate’s or Bachelor’s degree in healthcare administration, nursing, social work, or related field preferred.
• Minimum 1-2 years of experience in home care, healthcare scheduling, or care coordination.
• Knowledge of home care regulations and compliance requirements preferred.
• Strong organizational and multitasking skills.
• Proficiency in Microsoft Office and scheduling software.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle urgent staffing needs.
• Ability to pass background check.
• Strong problem-solving and decision‑making abilities
• Customer service‑oriented mindset
• Leadership and team support skills
• Ability to maintain confidentiality (HIPAA compliance)
• Ability to prioritize and manage multiple tasks
• Primarily office‑based with occasional client home visits (if required).
• May require after‑hours availability for urgent staffing needs.
• Fast‑paced, service‑oriented environment.

Salary & Benefits

Tata Homecare Services offers competitive compensation and may provide:Competitive salary or Hourly payPaid Time Off (PTO)Health insurance benefits (medical, dental, vision) for eligible employees401(k) retirement plan (if offered)Professional development opportunitiesSupportive leadership and team environment(Benefits eligibility may vary based on employment status.)