Care Coordinator

Sweetser; Lewiston (ME); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Employer-paid life insurance

Employee Assistance Program (EAP)

403(b) retirement plan with employer +

Paid time off

Paid family and medical leave

Tuition reimbursement

PSLF program

Training opportunities

Job summary

Sweetser is seeking a Care Coordinator to support individuals in the Community Behavioral Health Clinic (CCBHC) in Maine. You will coordinate care, facilitate collaboration among providers, and assist with intake and ongoing monitoring of needs.

You'll document all contacts in an Electronic Health Record, complete intake/discharge surveys, and help clients access benefits and services. A Bachelor's degree is required and 1–2 years of mental health experience is preferred.

Qualifications

• Bachelor's degree required.
• 1–2 years of mental health experience preferred.
• Professional, collaborative approach with teams and clients.

Responsibilities

• Coordinate care for individuals in the Community Behavioral Health Clinic (CCBHC).
• Facilitate ongoing collaboration between providers.
• Support intake and risk/behavioral health screenings.
• Link clients with needed resources and services.
• Document all contacts in an Electronic Health Record.

Skills

Professionalism

Feedback uptake

Risk assessment

De-escalation

Multitasking

Communication

Computer skills

Mental health experience

Education

Bachelor's degree

Tools

Electronic Health Record

Job description

Becoming part of the Sweetser family means you can make a difference in the lives of Maine children, adults, and families every day. As a nationally recognized and accredited leader, we offer competitive salaries, a wide range of benefits and the opportunity to join a passionate team of more than 700 employees.

Care coordinators provide support to individuals accessing the Community Behavioral Health Clinic [CCBHC], through supporting intake/access to care and ongoing monitoring of care and needs. Care coordinators manage ongoing coordination of care for a caseload of individuals to include facilitating ongoing collaboration among providers and linkage to needed services.

ESSENTIAL FUNCTIONS:

• Responsible for the coordination of care of individuals in the Community Behavioral Health Clinic [CCBHC].
• Facilitate ongoing collaboration and communication between providers.
• Supports the intake/access processes through completion of risk screening and behavioral health/SUD screenings with individuals.
• Links individuals with needed resources and services and regularly ensures services are meeting needs.
• Complete timely and accurate documentation of all contacts and activities utilizing an Electronic Health Record.
• Completes comprehensive surveys with individuals at intake, discharge and every six months while in care.
• Responsible for tracking and administering surveys as well as data entry.
• Conducts primary care screening and monitoring processes and procedures. Coordinates vaccinations for Hepatitis A and B series for clients, as indicated by screening procedures.
• Support individuals in completion of applications for applicable benefits to include Mainecare, non-emergency transportation resources, and other social services.
• Utilize supervisory supports appropriately and participates in all team/program meetings.
• Other duties as assigned.

KNOWLEDGE AND SKILLS:

• Demonstrates professionalism and collaboration with others.
• Receive and understand professional feedback from supervisors and colleagues and implement supervisory suggestions for performance improvement.
• Recognize signs of increasing clinical or situational risk and of escalating behavior and utilize de-escalation and safety implementation techniques effectively.
• Recognize variables underlying stressful situations, discern methods to diffuse or contain them and quickly implement the most effective intervention.
• Manage multi-task situations and conflicting demands, cope with stressful situations, prioritize projects and responsibilities, and meet critical deadlines.
• Maintains current knowledge in present practice area, i.e., attendance at required hours of organization educational programs and utilizes clinical supervision as a learning experience.
• Use listening skills, flexible collaboration and a consistent problem-solving focus in working to resolve differences with colleagues, peers and clients.
• Communicate ideas and opinions in a clear and constructive manner, both verbally and in writing.
• Intermediate computer skills required.
• Patient facing position - mental health experience 1-2 years preferred.

EDUCATION:

• Bachelors Required

Comprehensive Benefits Package Includes:

• Medical/dental/vision insurance and HSA/FSA options with generous employer contributions
• Employer-paid life insurance and disability coverage
• Employee Assistance Program (EAP) for employees and household members
• 403(b) retirement plan with employer match
• Generous paid time off, paid holidays, and float day
• Paid Family and Medical Leave
• Employee discount program
• Milage reimbursement, applicable incentive and differential pay programs
• Eligibility for annual increases and referral bonuses
• Tuition reimbursement and educational partnership discounts
• 30% tuition discount for UNE's Online Graduate Programs
• Public Service Loan Forgiveness (PSLF) Program
• Free professional development and training opportunities through the Sweetser Training Institute