Care Coordinator

Home Care Association of America; Lawrenceville (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Opportunity for advancement

Training & development

Job summary

Home Care Association of America is seeking an Office Manager/Care Coordinator to help manage our home care operations. The role coordinates office operations and care management to ensure high-quality client service.

Ideal candidates are detail-oriented with the ability to handle multiple priorities. The position offers benefits, opportunities for advancement, and training to support your growth in the home care field.

Qualifications

• Prior CNA/HHA/PCA experience required
• Experience in home care operations preferred
• Strong communication and organizational skills
• Ability to work independently with minimal supervision
• Detail-oriented with ability to manage multiple priorities

Responsibilities

• Perform client intakes and home consultations
• Answer inquiry calls from clients or employees
• Be the primary contact with potential clients and caregivers
• Track and manage the life cycle of all new client leads
• Maintain weekly KPIs and reports to the Administrator
• Document all inquiry sales calls in WellSky CRM
• Introduce caregiver to clients on first day of shift
• Participate in interview, hiring, and training for new staff
• Manage client and employee files to comply with regulations
• Keep documentation logs for events, incidents, complaints for clients and staff
• Fill in and cover client shifts as needed during a call out
• Must have CNA/HHA/PCA experience
• Participate in Community Outreach & Community Liaisons
• Attend Networking/Marketing/Recruitment events
• Manage/supervise EVV system ensuring clocking in/out
• Maintain list of call outs and time off requests
• Be coachable and accept constructive criticisms
• Other duties as assigned

Skills

Communication skills

Computer skills

Organizational skills

Customer service experience

Multitasking

Independent work

Professional appearance

Positive attitude

People skills

Tools

WellSky CRM

EVV system

Job description

Benefits

• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Training & development

We are looking for an Office Manager/Care Coordinator to help manage our successful home care business! This role makes a significant impact on our daily operations and the ability to provide the best care to our client by coordinating office operations & care management.

You will be successful if you are highly detail-oriented and an expert at managing multiple priorities.

We pride ourselves on offering a rewarding work environment with various benefits including:

• Competitive compensation
• Performance incentives
• Career growth and learning opportunities
• Final pay based on experience

Responsibilities

• Perform Client intakes and home consultations
• Answer inquiry calls from clients or employees
• Be the primary contact with potential clients and caregivers
• Track and manage the life cycle of all new client leads
• Maintain weekly KPIs and reports to the Administrator
• Document all inquiry sales call in Wellsky CRM
• Introduce caregiver to clients on 1st day of shift/schedule
• Be part of the interview, hiring, and training process for all new staff
• Manage client and employee files ensuring content complies with state and federal regulations
• Keep documentation logs for all events, incidents, complaints, etc. that occur for both clients and staff
• Fill in and cover clients shifts as needed during a call out
• Must have prior experience as a CNA/HHA/PCA
• Participate and attend Community Outreach & Community Liaisons
• Attend Networking/Marketing/Recruitment events
• Manages/supervise the EVV system ensuring that caregivers are clocking in/out of assigned shifts in a timely manner.
• Maintains complete list of employee/caregivers call out, time off/ vacation requests.
• Must be coachable and possess ability to accept constructive criticisms
• Other duties as assigned

Qualifications

• Good communication, computer, and organizational skills
• Possess a positive attitude, good people skills, and a professional appearance
• Customer service experience
• Ability to work independently with minimal supervision
• Good work ethics & ability to Multitask
• Must have prior knowledge of Home Care Operations