Care Coordinator

Visiting Angels - San Fernando Valley And Orange County; Los Angeles (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary

Advancement

Paid time off

Training & development

Wellness resources

Job summary

Visiting Angels - San Fernando Valley And Orange County in Los Angeles, CA seeks a Customer Client Representative to collaborate with families, doctors, and caregivers to assess client needs and develop care plans, ensuring high-quality, individualized care.

You will manage 20-40 clients, coordinate schedules, and support staff through training and collaboration in a fast-paced home-care setting. This role requires compassion, reliability, and strong communication.

Qualifications

• Previous experience as a Customer Client Representative or in a similar position is preferred
• Strong problem-solving and organizational skills
• Ability to manage multiple projects or tasks and prioritize appropriately
• Ability to work in fast-paced situations and make sound decisions quickly
• Excellent interpersonal skills and high level of compassion
• Strong verbal and written communication skills

Responsibilities

• Collaborate with physicians, patients, families, and healthcare staff
• Review Care Plan to ensure it is being followed; if not, update/train accordingly
• Develop individualized care plans
• Accompany clients to Doctor / Hospital visits
• Create goals and monitor progress toward goals
• Recruit and train staff
• Create schedules
• Manage 20-40 clients
• After-hours phone

Skills

Problem solving

Organizational skills

Multitasking

Interpersonal skills

Verbal and written communication

Job description

Benefits

• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Wellness resources

Customer Client Representative to join our team. In this role, you will work collaboratively with families, doctors, and caregivers to determine client needs, develop the best course of action, and oversee employment, ensuring each client gets high-quality, individualized care. The ideal candidate is compassionate, reliable, trusted and knowledgeable about home care practices.

Responsibilities

• Collaborate with physicians, patients, families, and healthcare staff
• Review Care Plan to ensure it is being followed if not, update/ train accordingly
• Develop individualized care plans
• Accompany clients to Doctor / Hospital visits
• Create goals and monitor progress toward goals
• Recruit and train staff
• Create schedules
• Manage 20-40 clients
• After-hours phone

Qualifications

• Previous experience as a Customer Client Representative or in a similar position is preferred
• Strong problem-solving and organizational skills
• Ability to manage multiple projects or tasks and prioritize appropriately
• Ability to work in fast-paced situations and make sound decisions quickly
• Excellent interpersonal skills and high level of compassion
• Strong verbal and written communication skills