Care Manager

Spokane Care to Stay Home; Spokane Valley (WA); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401(k) matching

Company parties

Dental insurance

Free food & snacks

Health insurance

Paid time off

Vision insurance

Wellness resources

Job summary

Spokane Care to Stay Home is seeking a driven, detail-oriented professional to lead our care team. You will coach staff, ensure consistent, high-quality care in clients’ homes, and partner with the Executive Director to optimise care plans and operations.

The role involves regular client visits, on-call participation, and maintaining accurate documentation in WellSky while upholding professional standards and compassionate service.

Qualifications

• Experience supervising, coaching, or developing employees.
• Experience in caregiving, home care, healthcare, or a related service setting.
• Strong communication skills and sound judgment during sensitive conversations.
• Ability to manage competing priorities and close the loop on details.
• Confidence using software to document, communicate, and track follow-up.
• Availability for local client visits and participation in rotating on-call responsibilities

Responsibilities

• Lead care team staff and caregivers to ensure personalized, consistent, and responsive care.
• Partner with Executive Director to coach employees and improve care plans.
• Build strong relationships with clients and families through visits and follow-ups.
• Schedule coordination, on-call planning, and incident follow-up.

Skills

Supervision

Home care

Communication

Prioritization

Documentation software

On-call availability

Job description

Benefits

• 401(k) matching
• Company parties
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off
• Vision insurance
• Wellness resources

Reports To: Executive Director

Schedule: Monday–Friday, 8:30 AM – 5:00 PM (may vary)

On-Call: Nights & weekends approximately 1 week every 6 weeks

Position Overview

We are looking for a driven, detail-oriented professional who holds themselves—and others—to a higher standard. If you value professionalism and want to directly impact the quality of care in people’s homes, this role offers the opportunity to lead, coach, and make a meaningful difference every day.

You’ll lead care team staff and caregivers, working closely with the Executive Director to keep care personal, consistent, and responsive, connecting with the people you support.

Qualifications

• Experience supervising, coaching, or developing employees.
• Experience in caregiving, home care, healthcare, or a related service setting.
• Strong communication skills and sound judgment during sensitive conversations.
• The ability to manage competing priorities and close the loop on details.
• Confidence using software to document, communicate, and track follow-up.
• Availability for local client visits and participation in rotating on-call responsibilities

Core Competencies

• Professional Integrity: Demonstrates accountability, reliability, and high ethical standards
• Clinical Confidence: Commands respect through knowledge and competence
• Leadership Presence: Leads by example and sets a high standard for performance
• Attention to Detail: Maintains accuracy in training, documentation, and care plans
• Composure Under Pressure: Responds to challenges with professionalism and sound judgment

Build a team caregivers want to be part of.

• Develop strong relationships through regular check-ins, coaching, and on-site visits.
• Introduce caregivers to new clients and make sure they understand the care plan and feel prepared.
• Recognize great work, complete performance evaluations, and address concerns with clarity and accountability.
• Partner with the Executive Director and HR on employee performance and disciplinary matters.

Create confidence for clients and families.

• Build lasting relationships through phone calls and home visits.
• Help prospective clients and families understand services and navigate the start of care.
• Monitor satisfaction, respond to concerns, and follow through until issues are resolved.
• Recognize changing needs, update care plans, and coordinate with scheduling when care hours need adjustment.
• Follow up after incidents, hospital stays, and other changes, communicating with families and outside providers as appropriate.

Keep quality care moving forward.

• Partner with scheduling to match caregivers and clients by skills, needs, and personality.
• Review caregiver notes, identify concerns, and ensure timely follow-up.
• Maintain accurate, current care plans and documentation in WellSky.
• Ensure caregivers understand and follow care plans, agency policies, and reporting expectations.
• Support staffing and scheduling when needed and participate in rotating on-call duties.

On-Call Support

• Participate in a rotating on-call schedule (approximately every 6–8 weeks)
• Respond to urgent situations with composure, professionalism, and decisive action
• Support scheduling adjustments and ensure continuity of care during on-call periods
• Collaborate with leadership to identify training needs, performance trends, and operational improvements

Work Environment

This role operates in a professional office setting with regular travel to client homes for training, assessments, and field support. Success in this role requires flexibility, initiative, and a consistent commitment to excellence.

Why Join Care to Stay Home?

At Care to Stay Home, we believe exceptional care begins with exceptional people. We are committed to building a team of professionals who take pride in their work, support one another, and are driven to make a meaningful difference in the lives of our clients.

We are seeking individuals who take pride in excellence—those who consistently show up prepared, communicate professionally, and take ownership of outcomes.