Care Coordination Team Member

ADP, Inc.; Ann Arbor (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health and dental benefits

Paid time off and paid holidays

401(k) with employer match

Employer-paid life and disability 보험

Job summary

Ann Arbor Smiles Dental Group is seeking a confident, organized Care Coordination Team Member to enhance the patient experience from arrival through completion of care. You will work with doctors, clinical and administrative teams to keep care organized, welcoming, and seamless.

Responsibilities include greeting patients, scheduling, maintaining records, answering questions, and coordinating with the clinical team.

Qualifications

• Experience is preferred in front-office or other patient-facing healthcare roles.
• Willingness to take ownership and manage multiple priorities.
• Ability to discuss insurance, treatment, and financial matters with patients.

Responsibilities

• Welcoming patients and creating a warm, professional first impression.
• Scheduling and coordinating patient appointments.
• Managing patient records and maintaining accurate information.
• Handling phone calls and patient questions with confidence and professionalism.
• Coordinating with the clinical team to keep patient care moving smoothly.
• Verifying dental insurance benefits and helping patients understand coverage.
• Discussing treatment-related financial information and assisting with collections.
• Helping patients understand options and navigate administrative aspects of care.
• Supporting a positive patient experience from scheduling through completion of care.

Skills

Excellent communication

Organization

Multitasking

Team player

Adaptability

Education

Associate or Bachelor’s degree in business administration/healthcare management

Job description

Full-Time | Part-Time Available for the Right Candidate

Build a Career With an Established, Doctor-Owned Practice

This isn't just a front desk job.

We're looking for a confident and organized professional who knows how to create an exceptional experience from the moment a patient walks through the door.

Ann Arbor Smiles Dental Group is a dentist-owned practice that has proudly served the Ann Arbor community for 40 years. We are growing, but intentionally not becoming a chain. As we continue to expand, we're creating real opportunities for advancement for people who want to take on greater responsibility and build a career with us.

The Role

As a Care Coordination Team Member , you'll be a key part of the patient experience. You'll work closely with our doctors, clinical team, and administrative team to help patients navigate their care and keep the experience organized, welcoming, and seamless.

Your responsibilities will include:

• Welcoming patients and creating a warm, professional first impression


• Scheduling and coordinating patient appointments


• Managing patient records and maintaining accurate information


• Handling phone calls and patient questions with confidence and professionalism


• Coordinating closely with the clinical team to keep patient care moving smoothly


• Verifying dental insurance benefits and helping patients understand their coverage


• Discussing treatment-related financial information and assisting with collections


• Helping patients understand their options and navigate the administrative side of their care


• Supporting a positive patient experience from scheduling through completion of care

Who We're Looking For

Experience is preferred.

We are especially interested in candidates with previous experience in front-office or other patient-facing healthcare roles

You should be someone who:

• Communicates exceptionally well with patients and coworkers


• Is comfortable discussing insurance, treatment, and financial matters


• Is organized and able to manage multiple priorities


• Takes ownership rather than waiting to be told what to do


• Is dependable, professional, and confident in a patient-facing environment


• Works well as part of a team


• Learns quickly and adapts well to new systems and processes


• Understands that excellent patient care includes both the clinical experience and everything surrounding it

An associate's or bachelor's degree in business administration, healthcare management, or a related field is a plus, but relevant experience and transferable skills matter most.

Schedule

This is a full-time position, with part-time hours available for the right candidate. We're willing to be flexible for an exceptional candidate.

The position requires working on-site at our various Ann Arbor locations. Some evenings and occasional weekends may be required.

What We Offer

• Competitive compensation based on experience


• Health and dental benefits for eligible employees


• Paid time off and paid holidays


• 401(k) with employer match


• Employer-paid life and disability insurance


• Dependent care flexible spending account


• A supportive, collaborative team environment


• Career advancement opportunities as our practice continues to grow

Why Ann Arbor Smiles?

We've been caring for the Ann Arbor community for four decades because we've built something we're proud of: a doctor-owned, doctor-led practice where relationships matter.

We're established, but we're not standing still. We're looking for people who want to develop their skills, take on new challenges, and advance their careers as our practice continues to expand.