Care Coordination Specialist — On-Call Evenings & Weekends

Griswold Home Care for Sussex & Kent Counties; Lewes (DE); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Vacation and paid time off

Matching 401(k) plan

Competitive pay with additional compensation for on-call hours

Job summary

Griswold Home Care for Sussex & Kent Counties is now hiring an Assistant Care Coordinator to support clients and caregivers during regular office hours and participate in an on-call rotation during evenings and weekends.

The role involves managing schedules, ensuring reliable care, and addressing urgent needs. Ideal candidates should have strong communication skills, be compassionate, and be able to multitask while providing exceptional service to seniors.

Qualifications

• Experience in home care, healthcare scheduling, or client services preferred.
• Availability for 9–5 office hours plus evening and weekend on-call rotation.

Responsibilities

• Assist with daily scheduling, staffing, and client coordination from 9–5.
• Answer and respond to client and caregiver calls during scheduled evening and weekend on-call shifts.
• Handle urgent staffing needs, call-offs, and schedule adjustments.
• Document all after-hours communications and ensure smooth handoff to the office team.
• Support caregivers with problem-solving and guidance.
• Maintain accurate client and schedule records.
• Contribute to overall office operations and client satisfaction.

Skills

Strong communication and customer service skills

Multitasking and prioritizing

Calm under pressure

Compassion and dedication to supporting seniors

Tech-savvy

Job description

Griswold Home Care for Sussex & Kent Counties is now hiring an Assistant Care Coordinator to support clients and caregivers during regular office hours and participate in an on-call rotation during evenings and weekends.

The role involves managing schedules, ensuring reliable care, and addressing urgent needs. Ideal candidates should have strong communication skills, be compassionate, and be able to multitask while providing exceptional service to seniors.