Care Coordination Specialist: Intake & Authorization

Otterbein SeniorLife; Lebanon (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Vision & Dental Insurance

Pet Insurance

Life Insurance

Employee Assistance Program (EAP)

401(k) Retirement Savings Plan with 公司

Paid Time Off (PTO) from day one

Paid Holidays

DailyPay

Tuition Reimbursement

Job summary

Otterbein SeniorLife in Ohio is seeking an Intake & Authorization Coordinator to support home health and hospice services in-office, ensuring timely intake, referrals, authorizations, and admissions. You will verify payer coverage, manage EMR documents, coordinate SOC/admission packets, and communicate with referral sources while upholding Otterbein's mission.

This role emphasizes compliance, confidentiality, and teamwork in a faith-based, patient-centered environment.

Qualifications

• Associate’s degree or equivalent experience preferred.
• Minimum of 1 year experience in admissions, authorization, or administrative experience preferred.
• Familiarity with EMR and healthcare systems such as Allscripts, Trella Health, PCC, MatrixCare, and Careficient preferred.
• Valid driver’s license and insurance required.
• Possess exceptional interpersonal and communication skills

Responsibilities

• Answer and respond to intake calls with a sense of urgency and professionalism.
• Coordinate and process referrals, insurance authorizations, and admission details to support a fast and accurate start of care.
• Gather required patient information and enter into EMR accurately; update as needed.
• Assemble and manage start-of-care (SOC) or admission packets.
• Notify patients of out-of-pocket costs and collect payments as needed.

Skills

Interpersonal skills

Communication skills

Driver's license

Education

Associate’s degree or equivalent experience

Tools

Allscripts

Trella Health

PCC

MatrixCare

Careficient

Job description

Otterbein SeniorLife in Ohio is seeking an Intake & Authorization Coordinator to support home health and hospice services in-office, ensuring timely intake, referrals, authorizations, and admissions. You will verify payer coverage, manage EMR documents, coordinate SOC/admission packets, and communicate with referral sources while upholding Otterbein's mission.

This role emphasizes compliance, confidentiality, and teamwork in a faith-based, patient-centered environment.