Care Coordination Specialist

Healthfirst; New York (NY); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

401k

Job summary

Healthfirst is seeking a Support Coordinator in New York to assist care/case managers with creating cases, managing authorizations, and telephonic outreach to members, providers, and community partners. The role includes scheduling, documentation, and adherence to regulatory guidelines.

Ideal candidates have a high school diploma or GED, customer service experience, and proficiency with MS Office. Knowledge of medical terminology and managed care is a plus.

Qualifications

• Minimum: High School diploma or GED required.
• Prior experience in a customer service environment.
• Experience in a fast-paced work setting and proficiency with MS Office.

Responsibilities

• Assist care/case managers with non-clinical tasks and case creation.
• Handle authorizations, outreach to members/providers, and mailings.
• Coordinate with health plans and care teams to manage requests.
• Complete member/provider notifications and escalate as needed.
• Maintain accurate member information per internal procedures.
• Adhere to HIPAA and confidentiality requirements.

Skills

Customer service

Fast-paced environment

Microsoft Office

Excel

Word

Outlook

Education

High School diploma or GED

Tools

Microsoft Office

Excel

Word

Outlook

Job description

Healthfirst is seeking a Support Coordinator in New York to assist care/case managers with creating cases, managing authorizations, and telephonic outreach to members, providers, and community partners. The role includes scheduling, documentation, and adherence to regulatory guidelines.

Ideal candidates have a high school diploma or GED, customer service experience, and proficiency with MS Office. Knowledge of medical terminology and managed care is a plus.