Care Coordination Specialist

Healthfirst; Tennessee; On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k contributions

Incentive programs

Job summary

Healthfirst seeks a Support Coordinator to assist care managers with non-clinical duties, including case creation, authorizations, and telephonic outreach to members and providers.

You will manage member communications, document PHI in compliance with HIPAA, and support the care/case management team across various programs. This role emphasizes accuracy, reliability and patient‑focused service.

Qualifications

• High School diploma or GED required.
• Prior experience in a customer service environment recommended.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook).

Responsibilities

• Provide quality customer service to members/providers about authorizations, care coordination and scheduling.
• Handle calls to/from providers regarding authorizations, referrals, visits, tests, and care plans.
• Manage requests from members, providers, call centers and care management teams for authorizations and updates.
• Complete member and provider notification calls.
• Escalate calls to appropriate departments for Care Managers.
• Maintain a high volume of tasks and caseloads across multiple queues.
• Meet or exceed performance, quality and productivity measures.
• Document accurate member information in compliance with internal procedures.

Skills

Customer service

Microsoft Office

Fast-paced environment

Education

High School diploma or GED

Tools

CRM system

Job description

Healthfirst seeks a Support Coordinator to assist care managers with non-clinical duties, including case creation, authorizations, and telephonic outreach to members and providers.

You will manage member communications, document PHI in compliance with HIPAA, and support the care/case management team across various programs. This role emphasizes accuracy, reliability and patient‑focused service.