Care Coordination & Scheduling Specialist

271 Atrium Health Specialty Network, Inc; Charlotte (NC); On-site; USD 43,000 - 65,000; Full time

Benefits offered by this job

Health benefits

Retirement plan

Paid time off

Career development

Job summary

271 Atrium Health Specialty Network, Inc is seeking a Referral Coordination specialist to process referrals, coordinate with providers, obtain authorizations and schedule services. This is a full-time, 40-hour week position in a fast-paced office setting in Charlotte, NC.

The role requires a High School Diploma or GED, computer experience, and a solid understanding of insurance coverage. Strong customer service skills are essential for success in this role.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Thorough understanding of Insurance coverage (FSC/Coverage/Plan types).
• Knowledge of medical records software preferred.
• Customer service experience required.

Responsibilities

• Completes referrals for patients and coordinates with referring and receiving practices and/or departments.
• May coordinate and prepare financial estimates for patients.
• Obtains all authorizations needed.
• Directs patients to providers in their insurance plan.
• Reviews benefits and educates patient on insurance coverage.
• Coordinates and schedules surgical procedures, diagnostic testing, or other services within various departments with internal and ancillary providers.
• Reviews schedules and confirms schedules are accurate and time is properly allocated.
• Follows up on all referrals to ensure no care gaps.

Skills

Customer service

Insurance knowledge

Medical necessity policies

Medical records software knowledge

Education

High School Diploma or GED

Tools

Medical records software

Job description

271 Atrium Health Specialty Network, Inc is seeking a Referral Coordination specialist to process referrals, coordinate with providers, obtain authorizations and schedule services. This is a full-time, 40-hour week position in a fast-paced office setting in Charlotte, NC.

The role requires a High School Diploma or GED, computer experience, and a solid understanding of insurance coverage. Strong customer service skills are essential for success in this role.