Care Coordination Scheduler – Procedures & Appointments

IHA; West Des Moines (IA); On-site; USD 40,000 - 56,000; Full time

Job summary

MercyOne Health System in West Des Moines, IA seeks a Scheduler to coordinate inpatient and outpatient procedures, tests, and surgeries across facilities. You will communicate with patients and physicians, ensure room availability and proper equipment, and handle preauthorization per insurer requirements.

You will maintain strong relationships with patients and providers, adapt to scheduling system changes, and inform patients of appointment details with dates, times, locations, and prep

Qualifications

• High school diploma or equivalent required.
• 2 years of experience in a medical or healthcare setting is required.

Responsibilities

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Schedules and reschedules patient procedures, tests, surgeries, and exams across multiple facilities.
• Coordinates surgery and procedural schedules with physicians, hospitals, and departments. Ensures room availability; required equipment, and medication are arranged prior to procedures.
• Maintains and leverages strong working relationships with patients, providers, and multidisciplinary teams to ensure a positive patient experience.
• Adapts to various changes and updates various scheduling systems promptly.
• Informs patients with appointment details including date, time, location, and preparation instructions. Schedules follow-up appointments as directed by physicians.

Education

High school diploma or equivalent

Job description

MercyOne Health System in West Des Moines, IA seeks a Scheduler to coordinate inpatient and outpatient procedures, tests, and surgeries across facilities. You will communicate with patients and physicians, ensure room availability and proper equipment, and handle preauthorization per insurer requirements.

You will maintain strong relationships with patients and providers, adapt to scheduling system changes, and inform patients of appointment details with dates, times, locations, and prep