Care Coordination: Referral Specialist

Island Doctors; Ormond Beach (FL); On-site; USD 40,000 - 52,000; Full time

Job summary

Island Doctors is seeking a Referral Coordinator to manage external specialty referrals requested by the primary care physicians. You will research and validate medical necessity with thorough documentation to ensure compliant referrals.

You will coordinate timely processing, prioritize urgent items, review provider documentation, prepare referrals for payors, and serve as a resource for patients and clinicians while maintaining ongoing referral logs and clear communication with leadership.

Qualifications

• High school diploma required.
• Medical office experience preferred.
• Strong customer service focus.
• Effective verbal and written communication.
• Teamwork orientation.

Responsibilities

• Process and coordinate patient referrals to specialty providers.
• Ensure timely handling and prioritize urgent referrals.
• Review documentation for medical necessity.
• Prepare and submit service denials when needed.
• Maintain referral logs and report monthly.
• Assist patients and providers with referral questions.
• Communicate referral issues with management.

Skills

Customer service

Verbal communication

Written communication

Organization

Teamwork

Education

High school diploma

Job description

Island Doctors is seeking a Referral Coordinator to manage external specialty referrals requested by the primary care physicians. You will research and validate medical necessity with thorough documentation to ensure compliant referrals.

You will coordinate timely processing, prioritize urgent items, review provider documentation, prepare referrals for payors, and serve as a resource for patients and clinicians while maintaining ongoing referral logs and clear communication with leadership.