Care Coordination Outreach Specialist – Patient Access

Aunt Martha's Health & Wellness; Park Forest (IL); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Aunt Martha’s Health & Wellness is seeking a Care Coordination Outreach Worker to support outreach and follow‑up for patients across Park Forest and the Chicago Heights Family Health Center. This role involves health risk screenings, education, and coordinating care in clinic, hospital, and community settings.

Under the supervision of the Care Coordination Outreach Supervisor, you will conduct outreach, schedule follow‑ups, and collaborate with health plans, hospitals, physicians, and clinic

Qualifications

• High School Diploma or equivalent.
• Experience working with Microsoft Office programs.
• Strong computer and data-entry skills.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities and adapt to changing needs.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a collaborative team.

Responsabilités

• Complete health risk screenings for active care coordination patients.
• Conduct outreach to patients through clinic visits, home visits, and hospital visits as required.
• Schedule follow-up appointments for patients recently discharged from the emergency department or inpatient care.
• Help patients stay connected to appropriate medical services and follow-up care.
• Provide ongoing health education related to preventive services and appropriate emergency department utilization.
• Collaborate with health plans, specialists, hospitals, physicians, clinic staff, and other members of the care team.
• Support coordinated care and help address barriers that may prevent patients from receiving needed services.
• Communicate professionally with patients, healthcare providers, and internal staff.
• Work independently while contributing to a collaborative Care Coordination team.
• Accurately document patient information and outreach activity in the Athena Electronic Health Record (EHR).
• Maintain databases and outcomes information as required by the program.
• Answer designated telephone calls professionally, respond to inquiries, route communications, and document messages.
• Maintain accurate and timely records while protecting patient confidentiality.
• Attend required meetings, trainings, and Core Curriculum sessions.

Connaissances

Microsoft Office

Data-entry

Verbal & written communication

Multitasking

Independent work

Team collaboration

Formation

High School Diploma or equivalent

Description du poste

Aunt Martha’s Health & Wellness is seeking a Care Coordination Outreach Worker to support outreach and follow‑up for patients across Park Forest and the Chicago Heights Family Health Center. This role involves health risk screenings, education, and coordinating care in clinic, hospital, and community settings.

Under the supervision of the Care Coordination Outreach Supervisor, you will conduct outreach, schedule follow‑ups, and collaborate with health plans, hospitals, physicians, and clinic