Care Coordination Lead – Patient Navigation Manager

Apicha; New York, Northern (NY, KY); Hybrid; USD 37,195 - 44,083; Full time

Job summary

Apicha is seeking a Care Coordinator in New York, NY to lead a team dedicated to providing effective care coordination services to clients. This full-time role involves supervising patient navigators and assistants, ensuring quality service delivery, and conducting outreach to promote agency services.

The candidate should have a BA/BS in a related field, experience with target populations such as those with HIV/AIDS, and possess strong communication and customer service skills. A commitment to Apicha’s mission is essential.

Qualifications

• BA/BS in related field with two years of qualifying experience required.
• Experience working with target populations preferred.
• Excellent MS Office skills required.

Responsibilities

• Lead a team of patient navigators and assistants to ensure care coordination.
• Conduct outreach and recruitment for Apicha CHC.
• Supervise and monitor performance of assigned staff.

Skills

MS Office (Outlook, Word, Excel, PowerPoint)

Customer service skills

Verbal and written communication

Education

BA/BS in related field

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CARE COORDINATOR

Full Time Clerical New York, NY, US 1 Attachments

30+ days ago Requisition ID: 1654

Salary Range: $27.00 To $32.00 Hourly

Our mission at Apicha Community Health Center is to provide high quality, equitable, whole person and culturally responsive care delivered in an inclusive and welcoming manner.

We are currently seeking a Care Coordinator in our 400 Broadway location.

Position summary: Lead a team of patient navigators and patient assistant to ensure care coordination services are provided to all clients assigned to meet clients’ needs for better health outcome. Provide day-to-day supervision to the patient navigators and patient assistant assigned by weekly schedule monitoring, chart review, face-to-face case discussion, and performance reviews. Responsible for implementation of service/care plan, supported by Patient Navigators. Conduct outreach & recruitment for Apicha CHC to promote the Agency services.

Qualifications: BA/BS in related field with two ( 2) years of qualifying experiences required . An advanced degree in one of the qualifying fields may be substituted for one (1) year of qualifying experience may be considered; Experience working with target populations strongly preferred. The target populations: HIV/AIDS who are virally unsuppressed, individuals with Serious Mental Illness, serious substance use disorders (SUDs), and/or chronic hepatitis; Ability to adapt changing environment; Appreciation of and commitment to Apicha’s mission and values required; Excellent MS Office skills (Outlook, Word, Excel, PowerPoint) required; Ability to work effectively in both a collaborative as well as individual setting; Must possess ability to interact with all levels of external and internal customers with a high level of professionalism and tact in representing Apicha CHC; Excellent customer service skills to assist in resolving member complaints; Strong verbal and written communication skills – for both internal and external audience.

Attachments (1)

Care Coordinator - Job Description (V 2026 NEW FINAL).docx