Care Coordination Health Partner

Norman Regional; Norman (OK); On-site; USD 29,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

Short-term and long-term disability

Tuition reimbursement

Paid time off and holidays

Free parking

Job summary

Norman Regional Health System seeks a Care Coordination Health Partner to support care coordination across clinics and provider teams. You will collaborate with care coordinators, providers, and community services to ensure smooth patient navigation and effective care plans.

Responsibilities include advocating for patients, communicating with families and partners, and applying current best practices to improve outcomes.

Qualifications

• Customer service experience preferred.
• Bilingual preferred but not required; basic computer skills.
• Excellent oral and written communication; highly organized and self-motivated.

Responsibilities

• Assist with coordination of care with multiple external agencies.
• Act as patient advocate and liaison among patient, caregivers, and healthcare team.
• Stay updated on trends in the field and support quality improvement initiatives.
• Utilize motivational interviewing and culturally sensitive methods with patients.
• Maintain high communication with Care Coordinators and clinical team to support ongoing care coordination.

Skills

Customer service

Bilingual

Computer skills

Communication skills

Organizational skills

Education

Bachelor’s degree (any field)

Job description

Departmental Overview

This department is where successful use of data and evidence based nursing care meets quality improvement, and practice transformation. Our department includes Clinic Care Coordinators who work directly with Norman Regional Clinics and their patients to provide an enhanced level of health promotion, care coordination, and disease management. We enjoy a collaborative process with both clinic based staff, acute care staff, and post-acute providers to ensure continuity of care, so our patients can truly consider Norman Regional Health System their medical home. The Care Coordination Health Partner see's patients in the clinic and/or via phone conference to assist patients with health care navigation needs.

Compensation / Benefits

• $21.15-$34.55/hr. depending on previous work experience
• Evening differential $2.50/hr.
• Night differential $2.75/hr.
• Weekend differential $2.75/hr.
• Benefits include medical, dental, vision, short-term disability, long-term disability, life insurance, paid time off (PTO), paid holidays, tuition reimbursement, scholarship opportunities, retirement plans, free parking, and opportunities for advancement

Job Summary

• Collaborates with Care Coordinators as well as Providers to assist with coordination of care with multiple external agencies to best serve the needs of the patient.
• Act as a patient advocate and liaison between the patient, caregivers, healthcare team and community service agencies.
• Keep abreast of current trends in the field and integrate knowledge gained into current work practice, with support of Care Coordination leadership.
• Utilize motivational interviewing skills and culturally sensitive methods to collaborate with patients.
• Maintains high degree of communication with Care Coordinators and other clinical team members to assist in ongoing care coordination needs and communicate/remove barriers.
• Planning/Organizing/Initiating
• Participates and supports departmental quality improvement initiatives by sharing ideas and experiences and is willing to encourage others to do the same.
• Provide exemplary customer service skills both with patients, caregivers and community partners.

Qualifications

• Customer service experience preferred.
• Bilingual preferred but not required. Basic computer skills.
• Excellent communication both oral and written. Highly organized and self-motivated.

Education

• Bachelor’s degree in any field.
• In lieu of degree will accept 4 years customer service experience or experience in the insurance/social work/medical fields.

Experience

• Two years customer service experience or experience in the insurance field/social work/medical fields.

Licensure/Certification

• The American Heart Association’s Family and Friends CPR and/or Basic Life Support (BLS) training or retraining is required during orientation prior to providing patient care.
• CPR course and training must be maintained for the duration of employment.

Schedule

M-F Days

Work Shift

Day

Position Type

Regular Full Time