Care Coordination & Discharge Assistant

UNM HOSPITALS; Albuquerque, Northern (NM, KY); Hybrid; USD 52,000 - 78,000; Full time

Job summary

UNM Hospitals is seeking a Care Management support professional to assist in case management, admissions, and discharge coordination across age groups in a hospital setting. You will assist with arranging meals, lodging, transportation, and home health services as directed, while communicating with the treatment team and families.

Under supervision, you will help collect data, prepare reports, participate in patient care conferences, and support patient safety initiatives and referrals to

Qualifications

• Essential: High School or GED Equivalent
• Nonessential: Associate Degree
• Nonessential: Bachelor's Degree
• Experience: No minimum experience required
• Credentials: CPR for Healthcare/BLS Prov or Prof Rescuers w/in 30 days
• Credentials: Medical terminology knowledge
• Credentials: Bilingual English/Spanish, Keres, Tewa, Tiwa, Towa, Zuni, or Navajo languages (helpful)
• Credentials: Case management related experience (preferred)
• Credentials: Utilization management experience (preferred)

Responsibilities

• ARRANGEMENTS - Arrange meals, lodging and transportation for families as requested
• COORDINATION - Assist in coordinating medical equipment and supplies for home use, communicating with appropriate members of treatment team, family and patient as directed
• COORDINATION - Assist in making arrangements for home health services as directed
• COMMUNICATION - Communicate plans for equipment, transportation, referrals, etc., as appropriate, to members of the treatment team; perform follow-up communication with patients or appropriate designee as needed
• COMMUNICATION - Communicate with appropriate staff, patients or designees and outside agencies regarding any necessary financial information, as directed
• TRANSFER - Assist with coordinating transfer of patients to appropriate settings, i.e., acute care, psychiatric inpatient, skilled nursing facility, or other destinations
• CONFERENCES - Coordinate patient care conferences, as requested
• COMMUNICATION - Participate in patient care team meetings to review follow-up actions and patient discharge planning
• CORRESPONDENCE - Formulate, copy, fax and distribute correspondence and medical records, as directed
• DATA - Collect and enter required data; prepare reports as directed
• INQUIRIES - Answer phones, obtain appropriate information, respond to requests and transfer calls; retrieve messages, take information and route, as appropriate
• PATIENT ASSISTANCE - Assist patient or designee in completing patient assistance forms/documentation, and maintain records
• PRIOR AUTHORIZATION - Verify coverage eligibility on patients for outside services as needed
• FINANCIAL ASSISTANCE - Coordinate and obtain missing information related to denials due to the lack of notification authorization
• RECORDS - Establish, maintain, process, and update files, records, and/or other documents
• REFERRALS - Maintain resources and reference materials; direct referrals to community agencies, as needed
• DEVELOPMENT - Enhance professional growth and development through participation in educational programs, reading current literature, attending in-services, meetings and workshops
• PATIENT SAFETY 1-5 - Follow patient safety-related policies, procedures and protocols

Job description

UNM Hospitals is seeking a Care Management support professional to assist in case management, admissions, and discharge coordination across age groups in a hospital setting. You will assist with arranging meals, lodging, transportation, and home health services as directed, while communicating with the treatment team and families.

Under supervision, you will help collect data, prepare reports, participate in patient care conferences, and support patient safety initiatives and referrals to