Care Coordination Assistant, Population Health

CommunityCare HMO Inc.; Tulsa (OK); On-site; USD 36,000 - 56,000; Full time

Job summary

CommunityCare HMO Inc. in Tulsa, OK is seeking a Population Health Clinical Assistant to provide administrative and care coordination support to PHM nurses, the clinical pharmacist, social worker, and nurse case managers.

The role coordinates referrals, schedules member assessments, and tracks follow-up tasks to enable clinicians to focus on member care. Responsibilities include scheduling, records requests, and assisting with care plans, transportation, and community resources.

Qualifications

• Strong organizational, customer service, communication, and teamwork skills.
• Ability to manage multiple priorities and communicate respectfully with members and caregivers.
• Knowledge of medical terminology and basic healthcare processes.
• Proficiency with Microsoft Office and electronic documentation systems.
• Ability to maintain confidentiality and perform nonclinical duties under clinical staff direction.
• Successful completion of Health Care Sanctions background check.

Responsibilities

• Receive, enter, and route referrals to the appropriate PHM team member.
• Contact members to schedule assessments, appointments, and follow-up calls with clinical staff.
• Organize work queues, track assigned tasks, and notify clinical staff of outstanding needs.
• Request medical records, discharge summaries, and other information from providers and facilities.
• Assist with coordinating provider appointments, transportation, and community resources as directed.
• Schedule interdisciplinary care meetings and distribute invitations and care plans as directed.
• Support pharmacy and social work referrals by gathering information and tracking follow-up.
• Prepare and send member and provider correspondence and educational materials.
• Maintain accurate documentation and assist with reports, outreach tracking, and audit preparation.
• Refer clinical questions and urgent concerns promptly to appropriate licensed staff.
• Perform other job-related duties as required or assigned.

Skills

Organizational skills

Customer service

Communication

Teamwork

Microsoft Office

Electronic documentation

Confidentiality

Medical terminology

Education

High school diploma or equivalent

Healthcare-related field preferred

Tools

Electronic documentation systems

Job description

CommunityCare HMO Inc. in Tulsa, OK is seeking a Population Health Clinical Assistant to provide administrative and care coordination support to PHM nurses, the clinical pharmacist, social worker, and nurse case managers.

The role coordinates referrals, schedules member assessments, and tracks follow-up tasks to enable clinicians to focus on member care. Responsibilities include scheduling, records requests, and assisting with care plans, transportation, and community resources.