Care Coordination Assistant for Case Management

The University of Kansas Health System; United States; On-site; USD 38,000 - 54,000; Full time

Job summary

The University of Kansas Health System in Kansas City is seeking a Case Management Assistant to support case management, social work, and discharge planning. Working under the Social Work Manager, the CMA helps coordinate care, communicate with care teams, and ensure timely referrals across inpatient and entry points.

This role emphasizes confidentiality, strong communication, and efficient administrative support to optimize patient outcomes.

Qualifications

• High School diploma with 3+ years administrative/secretarial experience.
• Experience handling multiple tasks with strong organization.
• Proficient in MS Office and basic data management.
• Strong verbal and written communication skills.
• Ability to work with confidential information.

Responsibilities

• Maintain patient, employee, physician and corporate confidentiality; respect the rights, privacy and property of others.
• Communicates timely, relevant and accurate information to the Case Managers and professionals involved with patient’s care; maintains routine communication with case managers on the status of its referral requests; communicate Social Work and Case Management referrals to the assigned staff and notifies the department director/manager when staff is unable to facilitate the referral.
• Receives, screens and routes telephone calls and written communications to appropriate staff; returns calls and communicates messages as needed; informs staff members of correspondence requiring immediate attention/action.
• Communicates with payers for verification of benefits on specific patients at the case manager’s request; alerts appropriate staff to adverse determination responses from insurance companies.
• Faxes surgery procedure updates to the Business office staff for Medicaid reimbursement coordination and communication.
• Receives and records new/changed contact information for the sitter’s list.
• Routes contact information from Home Health agencies to appropriate staff to facilitate continuity of care.
• Facilitates the progression of care by obtaining all necessary forms to initiate referrals for the transition of care; distributes post-acute placement requests as directed by the RN, CM and SW; monitors the patient’s progression towards the desired outcome; facilitates certain aspects of the discharge planning, resource referral and patient education.
• Participates in RN, CM and SW team planning meetings; integrates the work of the healthcare team by coordinating resources and services requested by the team to assist in accomplishing agreed-upon goals and desired discharge plan.
• Continuously monitors the patient through frequent interactions with the inpatient team starting at admission through discharge to assist in timely referrals and coordination of post-acute needs.
• Ensures data integrity by running reports to validate all data is correctly entered into hospital system.
• Demonstrates ability to balance cost and quality to assure optimal clinical and financial outcomes.
• Files and maintains insurance communication documents and communication/tracking logs.
• Maintains social work and case management forms and restocks forms as needed.
• Completes special projects and/or assignments required to support staff/department operations.
• Must be able to perform the professional, clinical and or technical competencies of the assigned unit or department.

Skills

Verbal communication

Written communication

Customer service

Multitasking

Organization

Confidentiality

MS Office

Education

High School Diploma

Associates Degree

Bachelor's Degree

Tools

MS Office

Job description

The University of Kansas Health System in Kansas City is seeking a Case Management Assistant to support case management, social work, and discharge planning. Working under the Social Work Manager, the CMA helps coordinate care, communicate with care teams, and ensure timely referrals across inpatient and entry points.

This role emphasizes confidentiality, strong communication, and efficient administrative support to optimize patient outcomes.