Care Coordination Admin & Intake Associate

Catholic Charities; Round Lake (IL); On-site; USD 22,000 - 31,000; Full time

Job summary

Catholic Charities of the Archdiocese of Chicago is seeking a Case Associate to provide administrative support for the care coordination process, including client intake, referrals, records, and billing data.

You will collaborate with internal teams and external partners, respond to inquiries, support assessments, and assist with clerical tasks to ensure efficient service delivery; emphasis on accuracy, confidentiality, and customer service.

Qualifications

• Minimum High School Diploma or GED.
• Strong communication, problem solving, and critical thinking required.
• Previous data entry skills are required.

Responsibilities

• Provide administrative support to care coordination process; prepare and maintain program data and billing; monitor and respond to client inquiries, concerns and complaints.
• Responsible for intake, processing of client referrals, and preparation of client files. Ensure timely follow-up to messages/inquiries made to care coordination team. Serve in a clerical capacity to review and monitor files and related documentation. Complete assigned billing tasks including data entry and maintenance. Provide pre and post assessment activities.
• Work with external partners to resolve billing matters. Attend all trainings as required. Provide support to clients, care coordinator, supervisors and management staff.
• Work collaboratively with internal stakeholders and team members as needed.
• Engage in ongoing learning, training, and skill development, seeking and applying feedback to continuously improve performance and contribute to team and organizational success.

Skills

Strong communication

Problem solving

Critical thinking

Data entry

Education

High School Diploma or GED

Associate's Degree (AA) in related field

Job description

Catholic Charities of the Archdiocese of Chicago is seeking a Case Associate to provide administrative support for the care coordination process, including client intake, referrals, records, and billing data.

You will collaborate with internal teams and external partners, respond to inquiries, support assessments, and assist with clerical tasks to ensure efficient service delivery; emphasis on accuracy, confidentiality, and customer service.