Care Concierge

Curana Health; Grand Rapids (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

Curana Health is seeking a Care Concierge to provide essential support within senior living communities, enhancing health and dignity for residents. This entry-level role focuses on patient engagement, telehealth facilitation, and operational tasks, ensuring a seamless care experience. Candidates should possess excellent communication and organizational skills alongside a High School Diploma. Join us in making a difference in senior care.

Qualifications

• High School Diploma or equivalent required.
• Strong interpersonal, communication, and customer service skills.
• Comfortable using and troubleshooting basic technology.

Responsibilities

• Serve as the primary point of contact for patients, families, and facility staff.
• Coordinate care between providers and conduct regular outreach to residents.
• Assist with clinic setup and support clinical functions as needed.

Skills

Interpersonal skills

Communication skills

Customer service skills

Organizational skills

Technical troubleshooting

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Care Concierge role at Curana Health

21 hours ago Be among the first 25 applicants

Join to apply for the Care Concierge role at Curana Health

Curana Health is a provider of value-based primary care services for the senior living industry, including skilled nursing facilities, assisted & independent living communities, Memory Care units, and affordable senior housing sites. Our 1,000+ clinicians serve more than 1,500 senior living community partners across 34 states, and Curana participates in various innovative CMS programs (including owned-and-operated Accountable Care Organizations and Medicare Advantage plans). With rapid year-over-year growth since our founding in 2021, Curana is setting a new standard in innovative care delivery for seniors with high-risk, complex clinical needs, many of whom have been historically underserved by the healthcare system. Our mission: To radically improve the health, happiness and dignity of senior living residents.

Summary

The Care Concierge plays a vital role in fulfilling Curana Health’s mission to improve the health, happiness, and dignity of our senior living residents. This highly interactive, patient-facing role combines administrative, clinical support, and telehealth facilitation duties to ensure seamless care delivery and an exceptional patient experience in senior living and long-term care communities.

Essential Duties & Responsibilities

Patient Engagement & Coordination

• Serve as the primary point of contact for patients, families, and facility staff, building strong, trusting relationships.
• Coordinate care between providers, specialists, therapy, home health, and other ancillary services to ensure continuity of care.
• Conduct regular outreach to residents and families to assess needs and coordinate services in alignment with providers’ care plans.
• Support front desk duties including appointment scheduling, patient intake, and general administrative support.
  
  

Telehealth Facilitation

• Set up and operate secure, reliable telehealth technology to support virtual clinical appointments.
• Greet patients, facilitate introductions, and assist providers during remote examinations following clinician instructions.
• Troubleshoot minor technical issues related to telehealth equipment and software.
• Maintain strict compliance with HIPAA and patient privacy standards during all telehealth encounters.
  
  

Facility & Community Engagement

• Act as a liaison between Curana Health and facility stakeholders (nursing, sales, wellness, and leadership).
• Coordinate and attend facility events, educational sessions, and Curana Health community activities.
• Maintain open communication with facility staff to identify and relay community needs to the care team.
  
  

Clinic Operations Support

• Assist with clinic setup and design, ensuring clinics meet Curana Health specifications.
• Manage clinic supplies and collateral to ensure readiness for daily operations.
• Support clinical functions such as taking vital signs, rooming patients, and assisting with visit preparation (training provided).
• Serve as backup to Medical Assistant within the on-site Curana Health Clinic as needed.
  
  

Qualifications

• High School Diploma or equivalent.
• Strong interpersonal, communication, and customer service skills.
• Organized, proactive, and able to manage multiple priorities in a fast-paced environment.
• Comfortable using and troubleshooting basic technology, including video conferencing tools.
• Compassionate, respectful, and committed to providing excellent care to seniors.
  
  

Preferred

• Registered or Certified Medical Assistant (MA) or Certified Nursing Assistant (CNA).
• Experience in senior living, long-term care, or healthcare settings.
• Previous concierge, hospitality, or telehealth experience.
• Proficiency with Microsoft Office.
• Familiarity with HIPAA and patient privacy standards.
  
  

Curana Health is dedicated to the principles of Equal Employment Opportunity. We affirm, in policy and practice, our commitment to diversity. We do not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, protected medical condition as defined by applicable or state law, genetic information, or any other characteristic protected by applicable federal, state and local laws and ordinances.

The EEO policy applies to all personnel matters as outlined in our company policy including recruitment, hiring, transfers, and general treatment during employment.

• The company is unable to provide sponsorship for a visa at this time (H1B or otherwise).

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitals and Health Care

Referrals increase your chances of interviewing at Curana Health by 2x

Get notified about new Concierge jobs in Grand Rapids, MI.

Grand Rapids, MI $16.50-$16.50 1 month ago

Grand Rapids, MI $15.00-$15.85 3 weeks ago

Grand Rapids Metropolitan Area 1 year ago

Department of State Aide 6-E8 - Grand Rapids 28th St #263

Client Specialist Key, Breton Village Grand Rapids

Receptionist (Concierge) Intersect Healthcare

Cedar Springs, MI $16.00-$20.50 6 days ago

Central Admin Coordinator - Grand Rapids, Flint, Southfield

Grand Rapids, MI $21.91-$33.87 2 weeks ago

Grand Rapids, MI $18.00-$18.00 2 months ago

Customer Experience Banker-(Grand Rapids, MI)

Grand Rapids, MI $18.50-$18.50 2 months ago

Hotel Front Desk Supervisor - 3rd Shift - Full Time

Sales Associate, Breton Village Grand Rapids

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.