Care Center Representative - Remote NC, SC, GA, AL, FL, MS

Valued Relationships, Inc.; Kentucky; Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) Retirement Savings Plan with 2%

Paid Time Off

Paid Parental Leave

Disability Insurance (Short/Long-Term)

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is hiring a Care Center Representative to respond to alerts and provide compassionate support to members nationwide. The role emphasizes empathy, clear communication, and accurate data entry from a remote work setup.

The ideal candidate has 0–1 year in customer service, a high school diploma or GED, and reliable internet. Training, compliance testing, and weekend shifts may be required; starting pay is $15 per hour.

Qualifications

• High School Diploma or GED required.
• 0-1 year of customer service experience, preferably in a contact center or healthcare settings.
• Remote work with reliable internet required (50 Mbps down, 25 Mbps up).

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Skills

Customer service

Communication

Empathy

Independent work

CRM software

Typing 35 WPM

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Outlook

PowerPoint

CRM systems

Job description

Are you passionate about making a difference in people’s lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Care Center Representative Make a Difference, Every Day! Are you passionate about helping others? Do you enjoy working in a service-focused environment where every interaction matters? At VRI, our Care Center Representatives respond to alerts to provide comfort, support, and peace of mind to individuals and families across the country during critical moments. If you’re looking for a meaningful role where you can make a real impact, we’d love to hear from you!

Start Date: November 2nd, 2026

Shifts Available: 1st shift (includes one required weekend day)

Compensation: Starting at $15/hr

Fully Remote Role

Responsibilities

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Ideal Candidate

Soft Skills

• Exceptional customer service and interpersonal skills.
• Strong oral and written communication abilities.
• Ability to remain calm and empathetic in high‑pressure situations.
• A self‑motivated attitude with the ability to work independently and collaboratively.

Technical Skills

• Proficient typing skills (35 WPM).
• Familiarity with customer service software and CRM systems (preferred).
• Ability to toggle between multiple screens and systems efficiently.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Education

High School Diploma or GED required.

Experience

0-1 year of customer service experience, preferably in a contact center or healthcare settings.

Schedules

Willingness to work weekends, overtime, and flexible hours as needed.

Remote Capability Requirements

Minimum internet speeds of 50Mbps download and 25Mbps upload required.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Able to sit at and work on a computer with headset for periods of time.
• Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves.
• Ability to speak, hear and see for the assigned work day.
• Repetitive key stroke/data entry for the assigned work day.
• Minimal ambulating.
• Ability to answer a high volume of calls up to 100+ calls per day.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To be eligible for this role you must live in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre‑Tax and Post -Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short‑Term and Long‑Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

Modivcare is an Equal Opportunity Employer. EEO is The Law - click here for more information Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

If you need assistance, please reach out to us at [e-mail]. Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at [e-mail] and a member of the Talent Acquisition team will reach out to you within the next 48 business hours.

We appreciate your interest in joining Modivcare! Our goal isn't a number. It's a difference. Modivcare is leading the transformation to better connect people with care, wherever they are. We serve the most underserved by facilitating non-emergency medical transportation and personal and home care to enable greater access to care, reduce costs and improve outcomes.