Care Center Representative - Remote - 2ND SHIFT ONLY

Valued Relationships, Inc.; Kentucky; Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Care Center Representative for a fully remote position. You will answer incoming calls, provide compassionate support, and triage alerts to dispatch appropriate responses.

Responsibilities include documenting interactions in real-time, maintaining patient confidentiality, and assisting with preventative guidance. Requires 0–1 year in customer service, high school diploma or GED, proficient typing, and ability to work weekends.

Qualifications

• High school diploma or GED required.
• 0–1 year customer service experience preferred in healthcare/contact center.
• Ability to handle 100+ calls per day and maintain confidentiality.

Responsibilities

• Answer inbound emergency and non-emergency calls following protocols.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor high volume of medical alerts and alarms with empathy.
• Record call details and dispatches in real-time with accuracy.
• Maintain confidentiality and secure access to sensitive materials.
• Troubleshoot alarm systems and report issues for timely maintenance.

Skills

Customer service

Communication

Empathy

Independent & collaborative work

Typing 35 WPM

CRM familiarity

Microsoft Office (Word, Excel, Outlook

Education

High School Diploma or GED

Tools

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Are you passionate about making a difference in people's lives? Do you enjoy working in a service-oriented industry? If so, this opportunity may be the right fit for you! Care Center Representative Make a Difference, Every Day! Are you passionate about helping others? Do you enjoy working in a service-focused environment where every interaction matters? At VRI, our Care Center Representatives respond to alerts to provide comfort, support, and peace of mind to individuals and families across the country during critical moments. If you’re looking for a meaningful role where you can make a real impact, we’d love to hear from you!

Start Date: November 2nd, 2026
Shifts Available: 2ND SHIFT ONLY (includes one required weekend day)
Compensation: Starting at $16/hr
Fully Remote Role

We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities.

Modivcare’s positions are posted and open for applications for a minimum of 5 days. Positions may be posted for a maximum of 45 days dependent on the type of role, the number of roles, and the number of applications received.

Duties

• Answer incoming emergency and non-emergency calls, following protocols to determine priorities and dispatch responses accordingly.
• Provide compassionate customer support using scripted and non-scripted responses.
• Monitor a high volume of medical alerts and alarms, offering genuine care during potentially stressful situations.
• Record call details, dispatches, and messages into a database in real-time while maintaining focus and accuracy.
• Communicate with empathy, respect, and patience to ensure a positive experience for our members.
• Verify and update customer information in the system to ensure records are accurate.
• Troubleshoot alarm systems and report issues to ensure timely maintenance.
• Proactively inquire about and recommend preventative healthcare services to members.
• Manage access to highly sensitive materials and maintain strict confidentiality.
• Talk and type simultaneously while navigating multiple screens and systems efficiently.
• Successfully complete new hire training and pass all required compliance testing.
• Perform other duties as assigned.

Ideal Candidate

• Soft Skills: Exceptional customer service and interpersonal skills.
• Soft Skills: Strong oral and written communication abilities.
• Soft Skills: Ability to remain calm and empathetic in high-pressure situations.
• Soft Skills: A self-motivated attitude with the ability to work independently and collaboratively.
• Technical Skills: Proficient typing skills (35 WPM).
• Technical Skills: Familiarity with customer service software and CRM systems (preferred).
• Technical Skills: Ability to toggle between multiple screens and systems efficiently.
• Technical Skills: Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.
• Education: High School Diploma or GED required.
• Experience: 0–1 year of customer service experience, preferably in a contact center or healthcare settings
• Schedules: Willingness to work weekends, overtime, and flexible hours as needed.
• Remote Capability Requirements: Minimum internet speeds of 50Mbps download and 25Mbps upload required.
• Physical Demands: Able to sit at and work on a computer with headset for periods of time.
• Physical Demands: Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves.
• Physical Demands: Ability to speak, hear and see for the assigned work day.
• Physical Demands: Repetitive key stroke/data entry for the assigned work day.
• Physical Demands: Minimal ambulating.
• Physical Demands: Ability to answer a high volume of calls up to 100+ calls per day.
• Physical Requirements: Able to sit at and work on a computer with headset for periods of time.
• Physical Requirements: Able to lift up to 10 pounds and reach/bend to retrieve items in cabinets and shelves.
• Physical Requirements: Ability to speak, hear and see for the assigned work day.
• Physical Requirements: Repetitive key stroke/data entry for the assigned work day.
• Physical Requirements: Minimal ambulating.
• Physical Requirements: Ability to answer a high volume of calls up to 100+ calls per day.
• Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Medical, Dental, and Vision insurance
• Employer Paid Basic Life Insurance and AD&D Voluntary Life Insurance (Employee/Spouse/Child)
• Health Care and Dependent Care Flexible Spending Accounts
• Pre-Tax and Post --Tax Commuter and Parking Benefits
• 401(k) Retirement Savings Plan with Company Match
• Paid Time Off
• Paid Parental Leave
• Short-Term and Long-Term Disability
• Tuition Reimbursement
• Employee Discounts (retail, hotel, food, restaurants, car rental and much more!)

EEO Statement

Modivcare is an Equal Opportunity Employer.

EEO is The Law - click here for more information

Equal Opportunity Employer

Minorities/Women/Protected Veterans/Disabled

We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, handicap or disability, or status as a Vietnam-era or special disabled veteran in accordance with federal law.

Eligibility

To be eligible for this role you must live in the following states: Alabama, Arkansas, Florida, Georgia, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, Minnesota Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin, Wyoming

Intended contact support: If you need assistance, please reach out to us at [e-mail] Due to system issues, if you are unable to search for your application, please reach out to the Talent Acquisition team via email at [e-mail] and a member of the Talent Acquisition team will reach out to you within the next 48 business hours. We appreciate your interest in joining Modivcare! Our goal isn’t a number. It’s a difference.