CARE Case Manager, Undergraduate Students

University of Rochester; United States; On-site; USD 72,036,000 - 100,977,000; Full time

Job summary

University of Rochester seeks a CARE Case Manager to provide strengths-based assessment, intervention, and coordination of services for students facing academic, personal, or medical challenges. The role supports referrals, collaborates with campus partners, and advances holistic well-being across the university community.

The position may require occasional evening and weekend hours and involves working with the Office of the Dean of Students and other campus departments to implement programs

Responsibilities

• Maintains a caseload of CARE referrals for students in need of additional support.
• Conducts initial review of CARE referrals using the NABITA rubric.
• Receives referrals from the Behavioral Intervention Team (BIT) to provide case management services and deliver interventions.
• Schedules and meets with students, assesses safety and needs, coordinates action plans, referrals, and follow-up.
• Communicates with referrers and provides updates, collaborating with staff, offices, and resources.
• Closely manages high risk cases including concerns such as suicidal ideation and/or attempt, substance use, serious mental health issues.
• Documents notes in the Advocate electronic record-keeping system.
• Monitors and reassesses utilization, completion, and efficacy of interventions; amends action plans as needed.
• Co-facilitates CARE Team and Student Support Network meetings under the Director’s leadership.
• Coordinates with campus and community resources.
• Manages CARE Network in the Director’s absence and provides leadership on student support.
• Creates trainings, workshops, and presentations pertaining to student support and well-being.
• Represents CARE at Resource Fairs, Orientation, Accepted Students Days, and other events.
• Outreach to faculty and staff to recognize and support students in need.
• Develops marketing outreach initiatives that improve understanding and usage of CARE.

Job description

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

475 Alumni Rd, Rochester, New York, United States of America, 14627

Job Details

• Opening:
• Worker Subtype: Regular
• Time Type: Full time
• Scheduled Weekly Hours: 40
• Department: 200203 Office of the Dean of Students
• Work Shift: UR - Day (United States of America)
• Range: UR URG 108 H
• Compensation Range: $25.14 - $35.24

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities

The CARE Case Manager provides strengths-based assessment, intervention, and coordination of services to students experiencing academic, personal, and/or medical difficulties to assist them in removing barriers to success and to enhance their holistic well-being. The Case Manager exercises independent judgment while coordinating with the Director of CARE, other faculty and staff members, and parents or community members when appropriate, to develop supportive plans for students in need of resources. Serves as a liaison between the Office of the Dean of Students (ODOS) and other campus departments to support student well-being, collect information about student referrals, and implement programs for various constituents in the university community. Provides key partnership and support for ODOS teams and events. Assists the Director with oversight and administration of the CARE Network and serves as a team member in the Office of the Dean of Students. Occasional evening and weekend hours.

ESSENTIAL FUNCTIONS

CARE Student Case Management:

• Maintains a caseload of CARE referrals for students in need of additional support.
• Conducts initial review of CARE referrals using the process of gathering data, analyzing through the NABITA rubric and implementing appropriate interventions.
• Receives referrals from the Behavioral Intervention Team (BIT) to provide case management services and deliver recommended interventions.
• Schedules and meets with student, assesses student safety and needs holistically, coordinate action plan, referrals, and support including follow up appointments as necessary.
• Communicates with referrers and provides updates, and collaborates with appropriate staff, offices, and resources.
• Closely manages high risk cases including concerns such as suicidal ideation and/or attempt, substance use, serious mental health, and other behavioural issues.
• Documents notes in electronic record keeping system (Advocate)
• Monitors and reassesses utilisation, completion, and efficacy of interventions, and amends action plan as needed.
• Co-facilitates CARE Team and Student Support Network meetings under the leadership of the Director.
• Coordinates with campus and community resources.
• Manages CARE Network in the absence of the Director.
• Working closely with the Director, provides leadership to the campus community regarding issues of student support.

Programming and Marketing

• Creates and facilitates trainings, workshops, and presentations pertaining to student support and well-being
• Represents CARE throughout the year at Resource Fairs, Orientation, Accepted Students Days, and other events as requested
• Through outreach and one on one support, connects with faculty and staff to strengthen ability to recognise and support students in need
• Creates, researches, develops, and implements marketing outreach initiatives that contribute to better understanding and usage of CARE and case management services and orders promotional materials related to CARE.

Summer Embedded CARE Programming

Serves as an embedded CARE partner with the Office of the Dean of Students (ODOS), University Student Life, and Academic Excellence units-including Orientation and New Student Programs, Residence Life, Academic Advising, and related campus partners-to develop and implement proactive student support and CARE initiatives during the summer months.

Designs, coordinates, and facilitates training programs for student leaders focused on recognising signs of student stress, distress, and other emerging concerns, while promoting effective support, referral, and intervention practices.

Develops and delivers skills-based workshops and educational programming for residential communities, orientation groups, and early-arrival student populations on topics such as boundary setting, goal and priority management, self-regulation, resilience, and personal well-being.

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