Care Advocate - Remote

Appian; Los Angeles (CA); Remote; USD 60,000 - 90,000; Full time

Job summary

A growing concierge service for aging individuals seeks a Care Advocate to manage family care needs. The role involves relationship management, project coordination, and ensuring a high standard of care. Ideal candidates are empathetic, organized, and thrive in dynamic environments, prepared to support families through complex transitions. This is a remote-first position with opportunities for growth in a leadership role.

Benefits

Opportunity to grow into a leadership role

Remote-first work environment

Flexible schedule

Compensation based on experience

Qualifications

• Experience in social work, nursing, care management, or similar fields.
• Ability to handle high-pressure situations with clarity.
• Comfortable in ambiguous scenarios and managing multiple priorities.

Responsibilities

• Serve as a dedicated advisor to member families.
• Coordinate care across various professionals.
• Ensure meticulous communication and documentation.

Skills

Trust-building

Problem-solving

Communication

Emotional intelligence

Time management

Tech-comfortable

Education

Background in aging services, healthcare, or care navigation

Tools

Google Workspace

CRM systems

Job description

Care Advocate (Full Time)

Trusted Guide for Families | Remote-First | Based Anywhere, LA Knowledge a Plus

Appian is a high-touch concierge service for aging individuals and their families. We provide calm, expert support across medical, residential, legal, financial, and lifestyle decisions. Our role is to simplify complexity, manage care, and bring peace of mind, every step of the way.

We’re hiring a Care Advocate to serve as the trusted point of contact for a select group of member families. This role is equal parts relationship manager, project manager, care coordinator, and strategic partner. You’ll guide families with warmth and clarity, orchestrate support across our provider network, and ensure every detail is beautifully handled. You’ll also act as the central communicator between Appian, our members, and local care partners on the ground.

We're an early-stage company building something meaningful from the ground up. We move fast, stay scrappy, and never compromise on quality, warmth, or clarity.

What You’ll Do

Guide Families with Calm Confidence

• Serve as the dedicated, long-term advisor to a select group of member families
• Conduct holistic assessments and translate insights into personalized Roadmaps
• Triage needs across medical, residential, legal, financial, and lifestyle domains
• Maintain ongoing communication, adapting plans as needs evolve
  
  

Manage Care Like a Project

• Coordinate services across a team of local partners and care professionals such as GCMs, nurses, attorneys, and organizers
• Track tasks, milestones, and deliverables with precision
• Keep meticulous records in our CRM and ensure seamless documentation
• Anticipate issues before they arise and make families feel cared for, not managed
  
  

Oversee External Partners and In-Home Support

• Build and maintain strong relationships with geriatric care managers, home care providers, and other specialists
• Assign and oversee GCMs, ensuring accountability, communication, and brand alignment
• Handle scheduling, feedback loops, and case-specific delegation to local partners
• Ensure our in-home partners deliver a member experience that reflects Appian’s standards
  
  

Support Internal Growth and Systems

• Offer thoughtful feedback to refine internal workflows and member experience
• Collaborate with leadership to scale systems, train future hires, and shape the role over time
  
  

What Makes You a Great Fit

• Experience in aging services, healthcare, care navigation, or senior support (Examples: social work, nursing, OT/PT, care management, health coaching, or personal or family experience)
• You build trust quickly and know how to hold space for families navigating big decisions
• You think in checklists, timelines, and priorities and nothing falls through the cracks
• You’re emotionally attuned, clear under pressure, and comfortable in ambiguity
• You’re a natural communicator who brings warmth and steadiness to every interaction
• You take initiative, solve problems, and treat the work like it’s your own
• You’re tech-comfortable and familiar with tools like Google Workspace and CRM systems
• You’re open to occasional travel such as team fly-ins, in-person meetings, or family touchpoints
  
  

This Role Is a Fit for Someone Who...

• Finds meaning in being a steady guide through life’s complex transitions
• Thrives in high-touch, emotionally nuanced environments
• Loves orchestrating logistics but stays grounded in the human side of the work
• Communicates clearly and professionally, even in sensitive situations
• Wants to grow with the company and help shape our culture and systems
• Embraces the messiness of building something from scratch and brings order to it
• Enjoys working remotely and knows how to build strong relationships without being in the room
  
  

Details

• Full-time, exempt position
• Remote-first role (LA knowledge preferred, but not required)
• Compensation based on experience
• Opportunity to grow into a leadership role
  
  

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