Customer Advocate (New Business Sales)

LogicManager; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

LogicManager, a leading firm in Risk Management Software, seeks a Customer Advocate to join their remote team. The role emphasizes customer engagement, guiding prospects through their journey, and the opportunity for professional development in an innovative and supportive culture.

Benefits

Flexible paid time off

401(k) with matching

Company-sponsored activities and events

Qualifications

• 2+ years in a full-cycle sales role at a B2B SaaS company.
• Outstanding communication skills and ability to solve problems.

Responsibilities

• Engage 1:1 with potential customers and align solutions.
• Manage a pipeline of inbound qualified leads and nurture relationships.
• Demo LogicManager’s software to inbound leads.

Skills

Communication

Problem Solving

Critical Thinking

Dynamic Reasoning

Job description

-- We are actively reviewing applications for this position --

About LogicManager:

LogicManager leads the Risk Management Software industry, with outstanding feedback from our customers on G2. From navigating the See-Through Economy to championing Environmental, Social, and Governance (ESG) practices, our software empowers global organizations to uphold their reputations and protect stakeholders.

LogicManager is a dynamic remote tech firm that cultivates an environment supporting internal growth and development. We take pride in being designated as a Great Place to Work, a testament to our commitment to creating an exceptional workplace. As a remote work environment, we prioritize work-life balance, transparency, and collaboration. Our innovative approach to customer satisfaction, recognized as a competitive advantage in our customer-centric Go-To-Market (GTM) strategy, sets us apart.

About This Opportunity:

We are looking for a driven, high-energy, professional to join our team as a Customer Advocate (New Business Sales). At LogicManager, we take a customer-first approach, prioritizing respect, integrity, and trust in every interaction. Rather than focusing on traditional sales tactics, we empower prospective customers to solve their challenges through a consultative, value-driven process. With our inbound marketing-driven customer acquisition model and innovative guided sales platform, you’ll have the tools and support needed to deliver real, impactful results.

What is Customer Advocacy?

As a Customer Advocate, you will be responsible for the entire new customer acquisition lifecycle. You’ll clarify customer needs, highlight priorities, and demonstrate how our software solutions align with those needs. This is more than just sales – it’s about building meaningful relationships that help our customers succeed.

What You'll Do:

• Customer Engagement: Engage 1:1 with potential customers, understanding their challenges and aligning them with our solution packages during initial and subsequent conversations.
• Journey Guidance: Guide prospects through the customer journey, highlighting how LogicManager can address their risks and realize their objectives.
• Lead Management: Manage a pipeline of inbound qualified leads, initiating and nurturing relationships with prospective customers.
• Product Demo: Demo LogicManager’s software to leads generated through inbound marketing.
• Professional Development: Achieve qualifications in our leading solution areas, including Enterprise Risk Management, Security & Privacy, and more.
• Team Collaboration: Work closely with marketing and tech teams to refine existing solutions or launch new products.
• Value Contribution: Offer your insights, strategies, and vision to reinforce our company's values, culture, and future aspirations.

About You and What Skills You'll Need:

• Experience: 2+ years in a full-cycle sales role at a B2B SaaS company
• Soft Skills: You bring outstanding communication skills, a strong ability to analyze and solve problems, and advanced reading comprehension. With a positive, accountable mindset, you're goal-oriented and consistently track your progress to achieve objectives.
• Work Eligibility: Authorized to work in the US (sponsorship not available).

What Sets LogicManager Apart?

-Award-Winning Community:Our commitment to a vibrant, collaborative, and mission-driven culture has earned us the certification of aGreat Place to Workeach year since 2016. As LogicManager flourishes, we're dedicated to nurturing its inherent culture. We aim to attract those who feel the same way about building a community rooted in mutual trust, respect, integrity, kindness, and fairness.

-Great Benefits & Perks:We believe in supporting our employees with benefits that matter, which is why we offer competitive salaries, 401(k) with matching, flexible paid time off, and more. We also celebrate our successes with frequent company-sponsored activities and events.

-100%Remote Workforce:We believe in the quality of work over its location, fully supporting and offering a 100% remote work experience to our team.

-Global Presence:We serve our growing base of customers throughout North America (AMER), Europe, the Middle East and Africa (EMEA), and Asia Pacific (APAC).

Please note:You must be authorized to work in the US, as we currently cannot provide sponsorship.

Common Traits That Make Someone Successful at LogicManager:

- Empathy: Tune into the emotions and experiences of others to create meaningful connections.

- Abstract Thinking: Grasp complex, non-physical concepts that drive forward innovative ideas.

- Puzzle-Solving: Connect diverse information and approaches to generate creative solutions.

- Imagination: Develop new ideas, visions, and possibilities to push boundaries.

- Critical Thinking: Analyze situations, making informed decisions based on logic and reason.

- Complex Problem-Solving: Break down intricate challenges into manageable steps.

- Narrative Reasoning: Understand, remember, and convey stories that shape our business.

- Dynamic Reasoning: Reflect on observations and past experiences to inform present decisions.

LogicManager is committed to being an equal opportunity employer. We celebrate and support diversity, and work every day to create an inclusive work environment that represents the world that we live in.

By submitting your application, you agree that LogicManager may collect your personal data for recruiting and related purposes.

LogicManager'sPrivacy Noticeexplains what personal information we may process, where we may process your personal information, our purposes for processing your personal information, and the rights you can exercise over LogicManager’s use of your personal information.