Care Advisor - Veteran Support (Remote)

Sharecare; Richmond (VA); Remote; USD 25,000 - 33,000; Full time

Job summary

CareLinx by Sharecare is seeking a compassionate Care Advisor to support Veterans and their families with non-medical, in-home respite and supportive care services. You will guide veterans through the caregiver search, interview, and hire process, ensuring alignment with authorized care hours and program rules.

You will act as a trusted liaison between Veterans, caregivers, and VA partners, providing ongoing support to promote continuity of care and positive outcomes.

Qualifications

• High school diploma or equivalent required.
• Military experience is a plus but not required.
• Some college-level coursework preferred.
• At least one year in a productivity-based customer service role or call center environment; or two years in customer service.

Responsibilities

• Guide members on the caregiver search journey with strong communication in a call center environment.
• Provide ongoing support after caregiver hire to maintain relationships and satisfaction.
• Document accurate notes of family and caregiver interactions in CareLinx’s EHR.
• Collaborate professionally with team members across CareLinx.

Skills

Time management

Verbal & written communication

Attention to detail

Organization

Problem solving

Microsoft Office

Confidentiality

Customer service excellence

Performance goals

Education

High school diploma

Some college coursework

Tools

Microsoft Office Suite

Job description

Remote

Full time

R-101654

Job Description

Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com .

Job Summary

CareLinx by Sharecare is seeking a compassionate, mission-driven Care Advisor to support our Veteran programs. In this role, you will work directly with Veterans and their families to coordinate non-medical, in-home respite and supportive care services that allow Veterans to remain safely and comfortably in their homes.

As a Care Advisor supporting Veterans Affairs programs, you will serve as a trusted liaison between Veterans, their caregivers, and VA clinical and administrative partners. You will guide Veterans and their families through the caregiver search, interview, and hire process, ensuring alignment with authorized care hours and program requirements. Once a caregiver match is made, you will provide ongoing support to promote continuity of care, satisfaction, and successful outcomes.

This role is ideal for individuals who feel called to serve those who have served. Military Veterans and family members are strongly encouraged to apply. Your lived experience, understanding of military culture, and commitment to service are deeply valued in this position. Care Advisors play a critical role in upholding the integrity of VA-funded services through accurate documentation, clear communication, and adherence to program guidelines. You must be comfortable working in a fast-paced call center environment while delivering exceptional customer service with empathy, professionalism, and respect.

Job Type

Full-Time, Hourly

Essential Job Functions

• Assume responsibility for guiding members on the caregiver search journey through relationship building and exceptional communication in a call center environment.
• Provide ongoing support after the caregiver hire to maintain the relationship with the family and caregiver and ensure overall satisfaction
• Document accurate and complete notes of all family and caregiver interactions in CareLinx’s EHR system
• Work collaboratively and professionally with other team members and teams within CareLinx
• Exhibit excellent verbal and written communication skills via phone, email, and text

Specific Skills/ Attributes

• Effective time management skills and high attention to detail
• Excellent verbal and written communication skills
• Superior organization and multitasking capabilities
• Goal-driven, problem solver
• Professional, confident, outgoing demeanor
• Experience working with Microsoft Office Suite
• Ability to maintain strict confidentiality, and exercise good judgment
• Care Advisors are expected to meet performance goals set forth per CareLinx guidelines
• Additional job duties may be assigned on an as-needed basis

Qualifications

• High school diploma or equivalent, required
• Military experience is a plus but not required
• Some college-level coursework, preferred
• At least one year of experience in a productivity based customer service role, or call center environment or a minimum of 2 years experience in a customer service environment.
• Previous healthcare experience preferred

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Everyone lives better, longer. That’s the vision. We’re making strides every day by bringing together the many different elements of health for you, your family, and your community. It’s not easy connecting doctors, health plans, employers, useful tools, quality information, and more to deliver what you need when you need it. But that’s what makes Sharecare special. We’re putting the power of living your healthiest life in your hands.

Sharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.

Sharecare is an Equal Opportunity Employer and doesn't discriminate on the basis of race, color, sex, national origin, sexual orientation, gender identity, religion, age, disability, genetic information, protected veteran status,or other non-merit factor.